So I had been part of the beta testing group for MRV. I was using my home network and all was working great.
When it ended, I was so spoiled I had to order. I called in and my intention was to just use my home network and pass on the $99 setup fee.
Well after talking to CS and also complaining about my old TIVO PVR units not working well and not being able to see all the HD channels, she said if I paid the $99, not only would they network them with their preferred DECA adapters, they would replace all my old TIVO units with new PVR's for free. I went for it because if not, I would have had to pay for shipping on the new DVR's anyway and run one more network line to the back bedroom. To me, it was a steal so I went for it.
So, Thursday, they showed up and installed. Now I have 2 HR20-100, 1 HR22-100, and 3 R22 units. They are all networked together and can share programs throughout my home. I was fat, dumb, and happy. I have more tuners and recording time than I would ever use.
So this morning I wake up and started watching the news. My daughter comes out and I told her that with the new receiver in her room, she could see all the other PVR's in the house and watch it in her room. She told me that she couldn't see anything when she hit list. I went with her to her room so I could give her a quick training. She was right, when we hit list, there was nothing. At first I thought there was something wrong with the network. I checked every PVR in the house. All the recorded shows were gone. Every hard drive was wiped clean! Not only that, my series manager on every PVR was also blank. Not only did I lose all my recordings, now I have to go through the painful task of setting up all my favorite shows again.
I called tech support and he was completely amazed. He said they had never heard of that happening but that the MRV was also new so anything is possible. I explained to him that I had been using the Beta for some time and now that I have to pay for the MRV, it deletes everything, everywhere.
Anyway, they asked a million questions about the config, software versions, and hardware version. They kept me on the phone for almost 40 minutes while they checked on their system, asked other tech support reps if anyone else had called with my issue. They said they were writing up my case to escalate it to the engineering team.
I am really not sure what to make of all this. I post this to see if anyone else has had this problem and if not, should others start to experience it; maybe we can keep a thread going to try to isolate the issue.
My first thought was a software upgrade gone bad but all my units are running 0x3a8 and they were updated on Thursday by the tech when he was installing the DECA modules and other PVR’s. According to my receivers, no other upgrades have been applied since then.
:rant:
