update on Dish rebate
Update 9-22-06
I felt like this was such a ridiculous stand that I would call back the executive resolution dept. again and try one more time. I talked to Don operator ID 74 N and told him that I just have to make someone understand that you just cannot keep someone’s money when your company could not deliver anything for that money. Finally someone understood and totally agreed with me and said he would talk to his supervisor. He did and his supervisor named John at 866 4435162 ext 48853, said that he approved of my refund. That was on 9-12-06. Still nothing on 9-18-06. I called back on 9-18-06 and talked to Debbie Bauman operator id oq8. She looked at my account and said I see the approval but do not know why it has not gone through and said she would put it through right then. On 9-22-06 still nothing. I called back and talked to Crystal operator rsd on 9-22-06 and told her the story. She investigated and stated that even though a top supervisor was approving the refund, it was the refund department that was stopping it. I asked her who had the final say so and she said that John did. Emails have been sent to john to see if he even knows what the refund department has done. Still waiting. I am upset about my money, but what upsets me the very most is the fact that most employees at this company do not get it. You cannot charge someone for service that was not delivered.
Update 9-22-06
I felt like this was such a ridiculous stand that I would call back the executive resolution dept. again and try one more time. I talked to Don operator ID 74 N and told him that I just have to make someone understand that you just cannot keep someone’s money when your company could not deliver anything for that money. Finally someone understood and totally agreed with me and said he would talk to his supervisor. He did and his supervisor named John at 866 4435162 ext 48853, said that he approved of my refund. That was on 9-12-06. Still nothing on 9-18-06. I called back on 9-18-06 and talked to Debbie Bauman operator id oq8. She looked at my account and said I see the approval but do not know why it has not gone through and said she would put it through right then. On 9-22-06 still nothing. I called back and talked to Crystal operator rsd on 9-22-06 and told her the story. She investigated and stated that even though a top supervisor was approving the refund, it was the refund department that was stopping it. I asked her who had the final say so and she said that John did. Emails have been sent to john to see if he even knows what the refund department has done. Still waiting. I am upset about my money, but what upsets me the very most is the fact that most employees at this company do not get it. You cannot charge someone for service that was not delivered.
