Follow up on Value Electronics

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caterpa

Member
Sep 19, 2004
10
0
Cedar Rapids, IA
Just as promised:

Heard from Robert today. He was very helpful and apologetic. Refunded twice what they normally do for the trouble. He offered as well to be helpful in the future with any issue. I just wish I would have asked for him directly earlier.

He agreed that he should stand by the product 100% and would do that.

Just thought you all should know that the issure was resolved and how he responded.

All is now well. I appreciated his professionalism.

Jeff Cater
 

slacker9876

Professional Amatuer
Supporting Founder
May 20, 2004
1,821
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Spokane, WA
With customer service like that he'll go a long way. Thanks for posting an update on the situation caterpa!

Great Job Robert!
 

squicken

Member
Supporting Founder
Mar 24, 2004
1,046
0
I just wanna throw in my quick story. I ordered Saturday, but because of a wharehouse snafu, my order didn't ship until today. ValueElectronics sent the order next day air at no additional charge so that the stuff would arrive on-time. Very good customer service.
 

dgordo

SatelliteGuys Pro
Aug 2, 2004
324
1
Chicago
Good to hear that they fixed your problem. I have also had a problem with my order through value. I hope that Robert sees this post as I have had no luck getting my problem fixed contacting them via email or phone.
 

slacker9876

Professional Amatuer
Supporting Founder
May 20, 2004
1,821
0
Spokane, WA
I just received my order from VE.com. Took it home, hooked it up. It will be nice to be back to a single satellite receiver in my living room. The HD TiVo is a great thing and I know with the amount of programming out there now I'll enjoy it more. Especially come Sunday!!!

It really adds meaning to the D* slogan "Feel The Joy."

My order was received with no thanks to UPS. It is a good thing that VE double boxes as it looks like Ray Lewis was the "thrower" at the sort facility. All is good.

Thanks Robert!
 

Scott Greczkowski

Welcome HOME to SatelliteGuys!
Staff member
HERE TO HELP YOU!
Sep 7, 2003
100,223
18,845
Newington, CT
Robert is a class act, and I am really proud to be able to work with him.

We have had a number of DirecTV retailers want to advertise on SatelliteGuys, however we have gone with ValueElectronics due to their commitment to customer service.

I am proud that ValueElectronics has decided to be a SatelliteGuys Sponsor for another year, its a partnership I can be proud of.

In fact as I write this I am working on some new banners for ValueElectronics. :)

Thanks for the followup and glad everything worked out for you!
 

dgordo

SatelliteGuys Pro
Aug 2, 2004
324
1
Chicago
dgordo said:
Good to hear that they fixed your problem. I have also had a problem with my order through value. I hope that Robert sees this post as I have had no luck getting my problem fixed contacting them via email or phone.

Robert?
 
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