I had to report them... LOL!What did you do so bad they reported you to the State?
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First time we switched because they lied to us and said they would pay off our devices from Verizon. They where supposed to send us a check for like $4000, to pay off all our devices on our family play and never did.
Caused a bigger problem because when we left Verizon, they immediately charged us for all the devices on the account. When we finally had enough of going around in circles with T-Mobile and switched back to Verizon after 4 months, Verizon would not reinstate the payment program and we had to just pay off all our devices.
Then T-Mobile wanted a cancellation fee because we left them, which point I had to write the attorney general.
Then got them again for some hot spots, on a month to month plan. After a year we went to cancel and they wouldn't do it over the phone and said we had to go to a store. That was when I had the physical bill in my hand, was able to verify the SSN on the account, Sim card and credit card. I called a few times, they wouldn't budge, and I warned them I would rather write the attorney general then go to one of their stores. That is exactly what I did!
Then I had to report them to the attorney general for a 3rd time. I had my work cell phone number with Verizon, and someone ported a number to T-Mobile that was one digit off of mine. They accidently ported my number, realized their mistake and then ported the correct number, leaving my number in limbo.
Verizon couldn't help me since I didn't have a port pin from T-Mobile to port it back. I had to go through their office of the president, yet it still took 3 days to get my number back. I was so irritated that I wasted 3 days of my time, I reported them again to the attorney general.