I have been with Dish for a little over 2 years and within that time the VIP 722 has gone out 4 times. When I pause or skip back a little it soon after jumps to "live tv". I know the DVR will go out pretty soon, again. I have lost so many of my recordings and timers because of this. The last receiver was just replaced about a week ago. Just before I call I would like to know if anyone has received any credit or an upgrade to the 722k? What I would really want is to have the external hard drive enabling fee waived. That way at least I could save my recordings. Has anyone had any luck after so many DVR returns?