GOT A NEW WALLY. now the fun

[bobtet]

called and did the activation on the wally, thought i would be done and watch TV. boy was i wrong.

all i get is total signal loss, rebooted three or four times with no luck. finally after three hours of playing with it i called DISH. and after hour and a half on the phone no luck, tech will be coming out at 10 AM wed.

i always do my own set up and thought i did good but i guess i am getting too old for this new stuff..

 

[comfortably_numb]

called and did the activation on the wally, thought i would be done and watch TV. boy was i wrong.

all i get is total signal loss, rebooted three or four times with no luck. finally after three hours of playing with it i called DISH. and after hour and a half on the phone no luck, tech will be coming out at 10 AM wed.

i always do my own set up and thought i did good but i guess i am getting too old for this new stuff..

Which receiver(s) did you have previously?

 

[bobtet]

Which receiver(s) did you have previously?

none, i got this for tailgating, camping.

 

[JSheridan]

none, i got this for tailgating, camping.

What kind of dish are you connecting to?

 

[bobtet]

What kind of dish are you connecting to?

eastern arc HD dish.

 

[JSheridan]

eastern arc HD dish.

Has the dish been aligned?

If the dish has been aligned and definitely gets a signal then have you done a switch test on the Wally?

 

[bobtet]

yes, switch test done. but it always comes up total signal loss.

 

[HipKat]

yes, switch test done. but it always comes up total signal loss.

put it in standby and let it d/l the newest software. That should fix it

 

[Bobby]

put it in standby and let it d/l the newest software. That should fix it

It can't download the newest software until it sees a satellite. He's not seeing any yet.

 

[JSheridan]

yes, switch test done. but it always comes up total signal loss.

Is the dish aligned and picking up the satellite signals from 61.5 and 72?

 

[HipKat]

It can't download the newest software until it sees a satellite. He's not seeing any yet.

Yes he is, the check switch passed., It's a software snafu. I see it all the time on Wallys when I predownload them at home

 

[RoadSter]

The factory Wally software doesn't recognize the EA satellites (61/72/77). If you repoint your Dish to get a signal off 119, run a Check Switch, then power the unit down, it'll download the updated software. After this, you can repoint your Dish for eastern arc and it will function. You will likely need to call in afterwards to have the Wally reauthorized as it never picked up the initial authorization.

 

[JSheridan]

The factory Wally software doesn't recognize the EA satellites (61/72/77). If you repoint your Dish to get a signal off 119, run a Check Switch, then power the unit down, it'll download the updated software. After this, you can repoint your Dish for eastern arc and it will function. You will likely need to call in afterwards to have the Wally reauthorized as it never picked up the initial authorization.

That's not the case here at all. We've installed dozens and dozens of Wally's on eastern arc 1000.2 dishes with no problems at all. We even put 18 of them in a motel on DPP44 switches.

 

[HipKat]

That's not the case here at all. We've installed dozens and dozens of Wally's on eastern arc 1000.2 dishes with no problems at all. We even put 18 of them in a motel on DPP44 switches.

Exactly. My setup i use at home is Eastern Arc. It's actually Hybrid but the Wallys download just fine on it

 

[JSheridan]

Exactly. My setup i use at home is Eastern Arc. It's actually Hybrid but the Wallys download just fine on it

Yea, we've put multiple Wally's on an eastern arc hybrid dish with channel stack splitters too.

I wonder if the person who posted that is a DISH tech.

 

[bobtet]

about 9 am now, tech will be here by 10:30 or so, will update when he is finished.

 

[bobtet]

UPDATE....................................tech just left, i love when a tech knows what he is doing!!!

first off i was pointed at the sat 77 with a good signal but that is not where i should be, need 61.5 and 72.............

i had tried the wally on my home system and it still did not work ??? tech said my home system has a Hybrid LNB that is why it didn't work there.

all is well now with the dish pointed to the correct sat.

 

[charlesrshell]

UPDATE....................................tech just left, i love when a tech knows what he is doing!!!

first off i was pointed at the sat 77 with a good signal but that is not where i should be, need 61.5 and 72.............

i had tried the wally on my home system and it still did not work ??? tech said my home system has a Hybrid LNB that is why it didn't work there.

all is well now with the dish pointed to the correct sat.

Glad you got her fixed and posting your venture.

 

[JSheridan]

UPDATE....................................tech just left, i love when a tech knows what he is doing!!!

first off i was pointed at the sat 77 with a good signal but that is not where i should be, need 61.5 and 72.............

i had tried the wally on my home system and it still did not work ??? tech said my home system has a Hybrid LNB that is why it didn't work there.

all is well now with the dish pointed to the correct sat.

Wally's work fine on a Hybrid LNB. I've done it and HipKat does it regularly.

You have to do a switch test any time you change from one LNB to another.

 

[bobtet]

Wally's work fine on a Hybrid LNB. I've done it and HipKat does it regularly.

You have to do a switch test any time you change from one LNB to another.

thanks for the info....................