Got new HR44 instead of HR54?

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dmproske

New Member
May 25, 2016
3
0
SE Texas
I've been a DTV customer since 2005, have had the protection plan as far back as I can remember. So I called to upgrade my HR24 to a Genie. Since their website says I could upgrade to the "Latest Technology" from DTV I asked over the phone which DVR I would be getting, since the HR54 is the most current. They said most likely a 54.
So today the tech comes out to do the install while I was at work. He installed a HR44. She asked why not a HR54. He said he did not have a HR54 to install, and that "HR54 IS FOR 4K SYSTEMS ONLY". I am throwing the BS flag on that. Also doesn't seem right to me that when using the upgrade on my protection plan that I am paying extra for, that I would not receive the latest equipment. I understand when replacing broken equipment you receive whatever is available, but I thought upgrading was different.

I am going to call them, but wanted to get educated here first. HR54 only for 4K??? Is that correct? If not should I have received a 54?
Thank you for the help.
 

Hutch1814

SatelliteGuys Pro
Jun 18, 2011
2,384
70
Indiana
I've been a DTV customer since 2005, have had the protection plan as far back as I can remember. So I called to upgrade my HR24 to a Genie. Since their website says I could upgrade to the "Latest Technology" from DTV I asked over the phone which DVR I would be getting, since the HR54 is the most current. They said most likely a 54.
So today the tech comes out to do the install while I was at work. He installed a HR44. She asked why not a HR54. He said he did not have a HR54 to install, and that "HR54 IS FOR 4K SYSTEMS ONLY". I am throwing the BS flag on that. Also doesn't seem right to me that when using the upgrade on my protection plan that I am paying extra for, that I would not receive the latest equipment. I understand when replacing broken equipment you receive whatever is available, but I thought upgrading was different.

I am going to call them, but wanted to get educated here first. HR54 only for 4K??? Is that correct? If not should I have received a 54?
Thank you for the help.

This isn't BS. It is true, HR54's are only installed on 4K true work orders which means to be promised a 54 you would have to be getting 4K content.
 

maestro7

SatelliteGuys Pro
Feb 7, 2008
250
54
This isn't BS. It is true, HR54's are only installed on 4K true work orders which means to be promised a 54 you would have to be getting 4K content.
I'd go on to say that, as a SWAG, you'll be upgrading equipment in 3-5 years for whatever 4K actually turns out to be in terms of receiving equipment.

Really, DirecTV is so bleeding edge here that even the HR54 can only handle a channel of 4K viewing at a time.

Just my $0.02.
 

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
64,418
4,531
NW Ohio - Buckeye Country
If ya don't have a 4K set (sounds like you don't) I wouldn't be too concerned about it, the HR44 is a very good reliable unit.

Now question I have, would be, say in 3-6 months he goes out and gets a 4K and wants his 4k signal.
He would have to call and upgrade again to a 54/61 ...
Does he have to pay addl. for these, seeing he'll probably (maybe) have to pay for the 44.
Is he stuck in a new 2 year commitment again ?
 

Hutch1814

SatelliteGuys Pro
Jun 18, 2011
2,384
70
Indiana
If ya don't have a 4K set (sounds like you don't) I wouldn't be too concerned about it, the HR44 is a very good reliable unit.

Now question I have, would be, say in 3-6 months he goes out and gets a 4K and wants his 4k signal.
He would have to call and upgrade again to a 54/61 ...
Does he have to pay addl. for these, seeing he'll probably (maybe) have to pay for the 44.
Is he stuck in a new 2 year commitment again ?
Yeah, that's the crappy part. He's stuck at this point and if he upgrades it'll cost him. We've been told of the work order is flagged 4K but doesn't have a 4K tv to remove the 4K client and add just a normal client.
 

Jimbo

SatelliteGuys Master
Lifetime Supporter
Jul 14, 2005
64,418
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NW Ohio - Buckeye Country
Yeah, that's the crappy part. He's stuck at this point and if he upgrades it'll cost him. We've been told of the work order is flagged 4K but doesn't have a 4K tv to remove the 4K client and add just a normal client.
Maybe, when time comes, he can talk to them and explain the situation and they can work with him.

Personally, I wouldn't want the 54 ... unless I'm just playing with it.
I would much rather wait and see whats next, will there be a true HR 64 maybe, that does 4k all in one box ?
 
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gadgtfreek

SatelliteGuys Master
May 29, 2006
22,105
862
Lower Alabama
That was my situation when I researched it before my install, and talked to a user here. I knew you had to have a 4K display to get an HR54, but I didn't want to deal with the client. I just decided to go HR44 + HR24 and wait for hopefully a 4K DVR.

Big thing you dont want is an HR34!
 
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dmproske

New Member
May 25, 2016
3
0
SE Texas
Well I stand corrected. This is the 1st I have heard of this. Hopefully my current TV will last a few years before I need to upgrade. 4k will be more mainstream by then. Thanks for the information.

Sent from my SM-G935V using Tapatalk
 

gadgtfreek

SatelliteGuys Master
May 29, 2006
22,105
862
Lower Alabama
Well I stand corrected. This is the 1st I have heard of this. Hopefully my current TV will last a few years before I need to upgrade. 4k will be more mainstream by then. Thanks for the information.

Sent from my SM-G935V using Tapatalk


IIRC, some have lucked up and gotten an HR54 because that is all the installer had (on a standard Genie install), but only way to ensure you got it over a 34/44 was a 4K note on your work order.

I made sure when the guy got here he had an HR44, because I was going to refuse the HR34.
 

directv newb

SatelliteGuys Pro
Jul 8, 2012
194
33
columbus, oh.
Well I stand corrected. This is the 1st I have heard of this. Hopefully my current TV will last a few years before I need to upgrade. 4k will be more mainstream by then. Thanks for the information.

Sent from my SM-G935V using Tapatalk

You should not be upset sir, the HR-44 is great and the 54 is the same just 4k compatible and then you have to have a c61k mini to make it work. I honestly would rather have the 44 over the 54 because I am not chasing the dragon on this 4k crap. You will be very happy with the 44, good luck.
 

ninjadave

Well-Known SatelliteGuys Member
Jan 5, 2013
26
2
Johnstown PA
I got the 54 and it was not a specific 4K install although I do have a 4K tv I got c51 minis too - he had both a 44 and 54 on the truck the other diff is the power or something else is built in vs on the outside - everything is working great happy so far
 

Zashel

SatelliteGuys Pro
Feb 14, 2015
636
86
Wisconsin
the HR54's, while flagged for 4k jobs, still gather time on them. if you have a 54 without 4k, it was probably one the tech had to unload to avoid having to pay D* back. kinda stupid really.
 
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