H3 no information available in guide

PHXHoward

PHXHoward

Thread Starter
SatelliteGuys Pro
Feb 28, 2009
730
221
PHX
My channels, 200 and above all say no information available in the guide. What's going on?
 
PHXHoward

PHXHoward

Thread Starter
SatelliteGuys Pro
Feb 28, 2009
730
221
PHX
The Dish agent initiated a partial reset which should fix the guide issue.
 
S

syphix

SatelliteGuys Pro
Jun 24, 2004
497
171
Minnesota, USA
I've got the same exact problem...really don't wanna go the reset route, not even a partial reset (takes a LONG time).

Why is this happening??
 
KAB

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,800
4,142
Fishers, IN
I've got the same exact problem...really don't wanna go the reset route, not even a partial reset (takes a LONG time).

Why is this happening??
A reset should only take about 3 minutes or less. A hard reboot, not more than 5. Do you have EHD's connected? If so, disconnect and see what happens.
 
S

syphix

SatelliteGuys Pro
Jun 24, 2004
497
171
Minnesota, USA
A reset should only take about 3 minutes or less. A hard reboot, not more than 5. Do you have EHD's connected? If so, disconnect and see what happens.

If PHXHoward is being led to do a partial reset (via Diagnostic->Tools), that took me 45+ minutes last time I needed to do it (also because of a guide data issue).
 
PHXHoward

PHXHoward

Thread Starter
SatelliteGuys Pro
Feb 28, 2009
730
221
PHX
Partial reset took about 45 minutes and cleared all my channel lists etc and did not fix the guide problem. Still have no guide data on channels above 200.
 
M

mario315

SatelliteGuys Family
Pub Member / Supporter
Mar 20, 2008
114
45
Florida
Same here.... No guide info above Ch. 200, including my international channels in the 600's....

Why can't we get an answer from Dish Support to post here... This appears to be a national problem....
 
bmetelsky

bmetelsky

SatelliteGuys Pro
Aug 18, 2006
953
327
Elyria, OH USA
Same here.... No guide info above Ch. 200, including my international channels in the 600's....

Why can't we get an answer from Dish Support to post here... This appears to be a national problem....

What makes you think this is a national problem? I see only a few posts here about it. My H3 is showing all guide data correctly. Also - this is a user forum, not a DISH support forum, so you will generally not see posts responded to by DISH.
 
PHXHoward

PHXHoward

Thread Starter
SatelliteGuys Pro
Feb 28, 2009
730
221
PHX
Seems to have resolved itself. Guide data is available for all my channels.
 
M

mario315

SatelliteGuys Family
Pub Member / Supporter
Mar 20, 2008
114
45
Florida
What makes you think this is a national problem? I see only a few posts here about it. My H3 is showing all guide data correctly. Also - this is a user forum, not a DISH support forum, so you will generally not see posts responded to by DISH.

What makes me think this is a national problem ? Perhaps the fact that the posters here are not all posting from the same town, that's why....

Either way, this site is supposed to be the "friendly" site... Not the place where we're chastised for reporting an obviously legitimate problem....
 
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bmetelsky

bmetelsky

SatelliteGuys Pro
Aug 18, 2006
953
327
Elyria, OH USA
What makes me think this is a national problem ? Perhaps the fact that the posters here are not all posting from the same town, that's why....

Either way, this site is supposed to be the "friendly" site... Not the place where we're chastised for reporting an obviously legitimate problem....
I wasn't chastising, just asking.
 
SandFarmer

SandFarmer

SatelliteGuys Pro
Pub Member / Supporter
Mar 21, 2009
1,383
648
The Beach.
Had this problem in Denver all night into the morning with one of our HwS. Did a reset, and it didn't work. This box had a Joey connected to it where the guide was a little better but not much. Disconnected the Joey and reconnecting it to the box that had the good guide, the Joey guide updated nicely. After another reset on the original box that didn't have the good guide, the guide filled in.
 
pattykay

pattykay

formerly crodrules
Pub Member / Supporter
Jun 14, 2014
8,003
6,732
North Central Ohio

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