After finally receiving my 811 after multiple canceled appointments, I finally got my receiver about ten days ago. One of the first things that did after getting my receiver was I purchased the multi-sport pack with NBA TV, so I could enjoy their HD broadcast on the HD Events Channel. ANYONE WHO CURRENTLY RECEIVES NBA TV CHANNEL 402 HAS A QUALIFYING PACKAGE TO BE ABLE TO RECEIVE THE NBA TV HD BROADCAST ON THE HD EVENTS CHANNEL.
Here is a link to the schedule: http://www.nba.com/schedules/national_tv_schedule/NBATVHighDef/
So last Monday I try to view the HD broadcast of the Blazers and Wizards and I get the In Demand message to purchase the game for $0.00. I call customer service and after several times of being put on hold, they come to the conclusion that yes I should be receiving the game, but there is an update to the system that only goes out once a week on Fridays, and once that is completed I will be able to watch the games.
So I accept that and I look forward to the Suns and Knicks last night. Same deal. I get the In Demand message to purchase the game for $0.00. When I select OK it just bumps me back to the guide. If I try to turn the channel I get a message 29 order from dish demand. I then call customer service, that bumps me to technical help, that bumps me to advanced technical help. After advanced technical help is unable to enable me to watch the game, she says she must send me an authorization that may take up to 24 hours to receive, and that once received, should clear this up. I will see tomorrow...........for the Spurs at the Jazz.
While I had the tech on the line she reassured me they were working on the 811 dark ouput software upgrade, I notice mine through DVI. I also brought up another issue that I have not seen mentioned and that was stuttering video while watching things that are moving quickly,ex. a basketball game. I get about a second pause in the video every five minutes or so. I have never noticed it on any other receivers. So I am starting a log on what channels I experience this on, so that they can troubleshoot from there. I am really beginning to tire of Dish's incompetence.