HDMI on Hopper does not work properly.

Suppafreak

Suppafreak

Thread Starter
SatelliteGuys Pro
Feb 9, 2006
170
1
Hello,

I have the hopper for several weeks now. Everything was working OK, but now every time I turn on the hopper the picture has a lot of pink color and no audio.

IMG 20120408 204110

The only way to get rid on it is to reset the receiver. My other devices that connected to the TV via HDMI display correct colors.

Has anyone have seen similar issues with their hopper?

Also, can one of the Dish CSRs on this forum contact me via personal message, so I can initiate the exchange process?

Thanks.
 
Suppafreak

Suppafreak

Thread Starter
SatelliteGuys Pro
Feb 9, 2006
170
1
Thanks,

Nice to see i am not alone with this issue.
 
gdarwin

gdarwin

Supporting Founder
Supporting Founder
Lifetime Supporter
Feb 9, 2005
4,297
110
Lousville, KY
When this happens I just unplug the HDMI connector and plug it back in.
 
Suppafreak

Suppafreak

Thread Starter
SatelliteGuys Pro
Feb 9, 2006
170
1
Thanks for the suggestion. That did not worked for me. I can also switch the TV aspect ration from 1080 to 720 and back and that should fix it, but honestly I should not need to do this at all. It should work in the first place. Most likely I will call dish and request a new receiver.
 
Pappa

Pappa

Active SatelliteGuys Member
Mar 5, 2007
21
9
Le Roy, NY
I am seeing the same issue. Only happens when Hopper has been idle for hours.
I don't see any viable solutions. Never seen this with my 622's or 722's. Of couse they weren't 3D HDMI capable either.

Hello,

I have the hopper for several weeks now. Everything was working OK, but now every time I turn on the hopper the picture has a lot of pink color and no audio.

View attachment 76048

The only way to get rid on it is to reset the receiver. My other devices that connected to the TV via HDMI display correct colors.

Has anyone have seen similar issues with their hopper?

Also, can one of the Dish CSRs on this forum contact me via personal message, so I can initiate the exchange process?

Thanks.
 
S

sparc

SatelliteGuys Pro
Jul 24, 2006
1,721
13
you guys need to contact DIRT or the Advanced Tech Support so that this software bug can be reported to their engineers.

I doubt it's a hardware issue. At best maybe try swapping out the HDMI cable (at least you'll have something to eliminate as a possible cause).

The more bug reports, the faster this gets taken care of.
 
Scott Greczkowski

Scott Greczkowski

Welcome HOME to SatelliteGuys!
Staff member
HERE TO HELP YOU!
Sep 7, 2003
100,373
19,234
Newington, CT
I had this happen to me the other day (for the first time)

I changed the HDMI input via my remote control then back to the Hopper HDMI input and all was fixed. No reboot of the Hopper was necesary.
 
Suppafreak

Suppafreak

Thread Starter
SatelliteGuys Pro
Feb 9, 2006
170
1
you guys need to contact DIRT or the Advanced Tech Support so that this software bug can be reported to their engineers.

I doubt it's a hardware issue. At best maybe try swapping out the HDMI cable (at least you'll have something to eliminate as a possible cause).

The more bug reports, the faster this gets taken care of.

How do you contact DIRT? Is it through the forum?
 
Suppafreak

Suppafreak

Thread Starter
SatelliteGuys Pro
Feb 9, 2006
170
1
By the way this is also happens when the colors displayed correctly and switching PiP.
 
S

sparc

SatelliteGuys Pro
Jul 24, 2006
1,721
13
How do you contact DIRT? Is it through the forum?

on the main forum page towards the bottom, you can see the active dirt members who are on the forum in red color.

i only see mikeH active right now, but usually there's a couple: View Profile: mikeH_dishNetwork - SatelliteGuys - America's Satellite & Home Theater Technology Information Source!

just send them a private message for a bug report. They may ask for your account number so that they record the bug report with a specific account. Even forwarding a specific receiver id might be a good idea too.
 
goresnet

goresnet

SatelliteGuys Pro
Mar 22, 2008
260
8
Just FYI - I now how the 207 software, and haven't experienced the pink screen since. Almost two days! It was more than 50% of the time turning on the Hopper...
 
Pappa

Pappa

Active SatelliteGuys Member
Mar 5, 2007
21
9
Le Roy, NY
HDMI - Pink Screen

Well I have 207 software and I,m still seeing pink screens.

The issue is definetely the HDMI handshaking coming from the Hopper. I had a 722 DVR and never had this issue, only thing that changed was Dish network receiver to the Hopper.

I was able to improve from EVERY on-off to "random" pink screens by switching my Yamaha RX-v667 receivers HDMI "pass-through" to "OFF". But it still is a VERY aggravating problem.

Just FYI - I now how the 207 software, and haven't experienced the pink screen since. Almost two days! It was more than 50% of the time turning on the Hopper...
 
jarvantgroup

jarvantgroup

SatelliteGuys Pro
May 30, 2010
1,145
89
Sitting On the Dock of the Bay
Hello,

I have the hopper for several weeks now. Everything was working OK, but now every time I turn on the hopper the picture has a lot of pink color and no audio.

View attachment 76048

The only way to get rid on it is to reset the receiver. My other devices that connected to the TV via HDMI display correct colors.

Has anyone have seen similar issues with their hopper?

Also, can one of the Dish CSRs on this forum contact me via personal message, so I can initiate the exchange process?

Thanks.

I had the same issue a few days ago. I reset the rcvr and had the same issue. I ended up DOA'ing the rcvr. I wasn't about to burn through another 30 minutes trying to get through it.
 
GaryPen

GaryPen

Rich or poor, it's good to have money.
Supporting Founder
I had a few lockups, including one PSOD. Some were definitely related to HDMI, as they happened when I fired up my Yamaha AVR, which sends an HDMI handshake.

But, they haven't happened at all after the 207 SW update. Unfortunately, I had contacted a DIRT member who immediately sent me a replacement Hopper. Now, I don't know whether to go through with the swap, or just send back the replacement and go with the original one that hasn't frozen in a while.
 
J

jacobsstcg

New Member
Apr 27, 2012
1
0
Fresno, CA
I'm having the same problem. I checked and our Hopper is already on 207 SW. A new HDMI cable didn't make any difference. Other then this issue Hopper been pretty good to us.
 
3HaloODST

3HaloODST

SatelliteGuys Master
Pub Member / Supporter
Jul 2, 2010
6,648
97
Earth
I've only had 2H/2J since yesterday, haven't encountered the PSoD yet, however on one of my TVs there was a vertical green line on the left of the screen when using HDMI. I pointed it out to the installer and he wasn't sure what to do. I told him don't worry about it I'll just switch to component later. Well, luckily, the green line disappeared and it looks great via HDMI. Hopefully that will be the only HDMI issue I ever encounter.
 

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