Called Mediacom about 3 weeks ago to order HDTV receiver box with dual tuner DVR.
Customer Service Rep (CSR) said that a technician could come out in 2 days between
8-12. I took off work, waited, and waited. No technician, no phone call. about 10 min. till 12:00, I called back to Customer Service, and they called my local office.
Local office said they didn’t even have any HDTV boxes, and that they expected a delivery in a couple of weeks. They still would hold my ticket, and when the delivery came in, they would call me and setup a time to install. Co-worker called around same time, had an appointment scheduled and had their HDTV receiver installed. I called Customer Service a couple of days later and they said my job# was still in the system, and the job# said that I was to pick up the receiver at the local office. That call was last night (Friday). I called them back a few min. later and asked if the local office was open on Saturday, which they are from 8-12. They asked if I wanted to schedule an install on Monday. I told them that I would go by the local office on Saturday to pick up the receiver but if something goes wrong, put me down for a Monday install just in case.
Well, I got up Saturday morning, went to my local office about 25 miles away (cant call them because the customer service rep said they cant give out the local office number). I got there, and the girl looked up my job# and said that I have a Monday install appointment. I told her the entire story. She went to the back, and came back and said that all the receiver boxes were loaded on the technicians trucks, and she didn’t have one there to issue to me. AAAaaaaaaarrrrrrrrrrgggggggggggg !!!!
I asked that if they are all on the trucks, can she call one of them and I would meet them somewhere and pick it up. "We cant do that"! I left there @#$% as #$^% !!!!!!!!!
I got home, called Customer Service again, and explained the situation again, and asked to speak to a supervisor. "I'll have to put you on the list and have a supervisor call you back". Today I asked? "Yes Today" I was told, and I asked her if that was a promise. "I cant promise that sir" LOLOLOLOL!!!
I told her that I promised that I would pay my bill every month, which I do, and all I wanted was for them to hold up their end of the deal and try there very best to get me my damn HDTV box. Will I get it Monday?
Who the heck knows?
Customer Service Rep (CSR) said that a technician could come out in 2 days between
8-12. I took off work, waited, and waited. No technician, no phone call. about 10 min. till 12:00, I called back to Customer Service, and they called my local office.
Local office said they didn’t even have any HDTV boxes, and that they expected a delivery in a couple of weeks. They still would hold my ticket, and when the delivery came in, they would call me and setup a time to install. Co-worker called around same time, had an appointment scheduled and had their HDTV receiver installed. I called Customer Service a couple of days later and they said my job# was still in the system, and the job# said that I was to pick up the receiver at the local office. That call was last night (Friday). I called them back a few min. later and asked if the local office was open on Saturday, which they are from 8-12. They asked if I wanted to schedule an install on Monday. I told them that I would go by the local office on Saturday to pick up the receiver but if something goes wrong, put me down for a Monday install just in case.
Well, I got up Saturday morning, went to my local office about 25 miles away (cant call them because the customer service rep said they cant give out the local office number). I got there, and the girl looked up my job# and said that I have a Monday install appointment. I told her the entire story. She went to the back, and came back and said that all the receiver boxes were loaded on the technicians trucks, and she didn’t have one there to issue to me. AAAaaaaaaarrrrrrrrrrgggggggggggg !!!!
I asked that if they are all on the trucks, can she call one of them and I would meet them somewhere and pick it up. "We cant do that"! I left there @#$% as #$^% !!!!!!!!!
I got home, called Customer Service again, and explained the situation again, and asked to speak to a supervisor. "I'll have to put you on the list and have a supervisor call you back". Today I asked? "Yes Today" I was told, and I asked her if that was a promise. "I cant promise that sir" LOLOLOLOL!!!
I told her that I promised that I would pay my bill every month, which I do, and all I wanted was for them to hold up their end of the deal and try there very best to get me my damn HDTV box. Will I get it Monday?
Who the heck knows?
