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John Corn

Thread Starter
The Coach / Supporter
Supporting Founder
Sep 6, 2003
North Canton, Ohio.
If you have ever had to deal with a major

>corporation's customer service then you will

>really appreciate this.


>My Aunt died this past January. CitiBank billed her for

>February and March for their monthly service charge on her

>credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00...now was somewhere around $60.00)


>I placed the following phone call to CitiBank:


>Me: "I am calling to tell you that she died in January."

>CitiBank: "The account was never closed and the late fees and charges still apply."

>Me: "Maybe, you should turn it over to collections..."

>CitiBank: "Since it is 2 months past due, it already has been."

>Me: "So, what will they do when they find out she is dead ?"

>CitiBank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both !"

>Me: "Do you think God will be mad at her?"

>CitiBank:"...excuse me .....?"

>Me: "Did you just get what I was telling you.... the part about her being dead ?"

>CitiBank: "Sir, you'll have to speak to my supervisor !"

>(Supervisor gets on the phone)

>Me: ''I'm calling to tell you, she died in January."

>CitiBank: "The account was never closed and the late fees and charges still apply."

>Me: "You mean you want to collect from her estate ?"

>CitiBank: ".....(stammer)" .... "Are you her lawyer ?"

>Me: "No, I'm her great nephew." (Lawyer info given... )

>CitiBank: "Could you fax us a certificate of death ?"

>Me: "Sure." ( Fax number is given )

>( After they get the fax. )

>CitiBank: "Our system just isn't setup for death..."

>Me: "Oh..."

>CitiBank: "I don't know what more I can do to help..."

>Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...."

>CitiBank: "Well...the late fees and charges do still apply."

>Me: "'Would you like her new billing address ?"

>CitiBank: "That might help."

>Me: " ( Odessa Memorial Cemetery #### Hwy 129 and plot number given. )

>CitiBank: "Sir, that's a cemetery!"

>Me: "What do you do with dead people on your planet ?"
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