Help...722 failing

S

smoeke

Thread Starter
SatelliteGuys Pro
Jan 16, 2008
227
1
Pennsylvania
Hello,

i think my 722 is failing, its been rebooting every 5 minutes to 30 min since last night.

my question is:
how do i best go about getting a replacement?

do i need the monthly protection plan?

advice is greatly appreciated.
 
KAB

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,829
4,166
Fishers, IN
You can order DHPP today. However tomorrow, new pricing take effect and there will be a charge for dropping it whereas there was not before. I don't off hand remember the charge...$10.00? If you don't get DHPP, you will be charged $16.00 for shipping. Whichever you decide, call Dish and get to Tech support. Warning, I have NEVER had much luck with them on Sundays...a lot of troubleshooting BS and no resolve. Maybe wait til tomorrow.
 
S

smoeke

Thread Starter
SatelliteGuys Pro
Jan 16, 2008
227
1
Pennsylvania
so $5.99 gets me free shipping? what a joke!

any tips to get a new unit without going thru all the troublshooting?

i did all the regular stuff, unplug ,hit power 10 times. try other outlets.


thanks for the info/advice
 
S

smoeke

Thread Starter
SatelliteGuys Pro
Jan 16, 2008
227
1
Pennsylvania
$10.00 is $10.00.

no,no , i understand your point, i was referring to people who keep protection on year round, it doesnt get you very much.

i thought it needed to be on to get free replacement units.
 
S

smoeke

Thread Starter
SatelliteGuys Pro
Jan 16, 2008
227
1
Pennsylvania
ok, contacted dish, replacement unit is being sent out for delivery wednesday,lets hope its a good one.

thanks
 
Dirtydan

Dirtydan

SatelliteGuys Pro
Pub Member / Supporter
Dec 5, 2004
1,735
123
Susanville,Ca.
ok, contacted dish, replacement unit is being sent out for delivery wednesday,lets hope its a good one.

thanks

What did it cost? Did they make you go through all the hoops before deciding to send you a replacement?
Dan
 
S

smoeke

Thread Starter
SatelliteGuys Pro
Jan 16, 2008
227
1
Pennsylvania
What did it cost? Did they make you go through all the hoops before deciding to send you a replacement?
Dan

signed up for dhpp waited about an hour and then did web chat.

told them the unit is constantly rebooting,told then i tried resetting,tried different outlets,
he asked me turn it on, i said i cant it just runs highspeed fanand green light blinks,took 2-3 minutes before he said he would have to replace the unit, total web chattime was around 20 minutes.

he said he could send it for wednesday delivery for free,or overnight monday for tuesday delivery for $24.95. i took free wednesday shipping.

so far it costs me 5.99 for a month of dhpp....
 

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