Help - Dish says they never got my returned 625!

[MisterLas]

Sorry to hear about your bad luck, shappy, but I think Zero is correct in everything he says.

I know this is an expensive lesson learned here, but KEEP DOCUMENTATION. Anytime I ship something, I keep the tracking information provided by the shipper, the receipt, and I even email myself the tracking information (for an added safe measure).

Your best, and only bet it seems, would be to email ceo@echostar.com, and pray someone there feels for your cause.

The one thing I am a little confused on here is the idea of the ARS labels. When I upgrade from my 622 to my 722, I received a full-fledge shipping label (I guess). It had a tracking number on it, and UPS scanned it at every location as they normally do. Is this not common?

 

[shappy]

I have to agree that, ultimately, this is on me for not keeping the tracking number. However, I am in contact with two members of the Executive Resolution Team and I am just waiting to hear back from them, hopefully today (things probably got delayed from the long weekend) as to what is going on.

I just hope they err on the side of customer service and give me the benefit of the doubt, in the event they can't find a record of the return. It should be clear to them that I have not been using the 625 during the last two months and it has no value to me since I switched over to HD programming.

Thanks for everyone's input and I'll posted the outcome as soon as I hear anything.

 

[ccg3]

Remember also that Dish receivers Lot's of receivers back everyday, and that's why they wait a while for it to get check in. Plus when you receiver that many receivers things happen. Once you have the tracking number everthing should work out.

 

[shappy]

Update and resolution

Just wanted to let everyone know that Dish contacted me last night and told me that they were going to remove the 625 from my account and I would not be charged for it.

Curiously the rep asked me first if I had received any calls or mail over the last two months stating that they had not received their 625 back and that I was going to be charged. I told him no and that the only reason I knew it was still on my account was that I had received another return shipping box the day before I called them.

Though this took a couple of weeks to resolve, I am obviously happy it was taken care of. Of course I have learned never to throw out a tracking number until I have confirmed delivery.