About a week ago, my 10 year old son told me a guy from dish called and said that I needed to call him. Asuming that it was a salesman I didnt call. The next night I turned on the tv hoping to watch a baseball game and everything was red. I asumed they hadn't updated my credit card and called dish. The csr told me to call another number, which you guessed it was the telephone police. I told the gentleman that I wasnt thrilled that they would turn off service after only a single call. He told me he had called many times, and that the only way he could turn the service back on was to go through a 30 minute test. I explained to him that I had been a dish customer for 8 years, have 5 receivers and I wanted to know how many customers they lose from crap like this. He explained that there is a new law that requires dish to make sure all receivers are connected to a telephone line at all times, and one or more of my receivers was not calling in. I questioned him on the law and told him that all of the receivers were connected at all times. Reluctantly I started the test. When I got to my 6000, he said that was the problem receiver and and he told me I had to turn it off at night so it would update. I told him it was my receiver and that I would leave it on thanks.
I understand that there are people taking advantage of the system, but Dish needs to give customers more than a couple of phone calls before shutting off service, and find csrs that dont make up bs.