I got home last night, ready to watch lost and find that all of my channels were red!!! I called and checked my balance, it was ok. Then called tech support, He said that he could not pull up my equipment list, it told him to have the customer call another phone number! I hung up and called it, the lady on the other end told me that my signal was off because my recievers are not connected to phone lines!
She said that she needed to run a test and that I must have all of my recievers hooked up and on, only problem is that one of my recievers is packed up in my camper, and this is at 9:30 at night. I convinced here to give me a day to unpack the reciever, so she reactivated my account until tonight.
She said that I had to do the test on all the recivers at one time, or the ones that were not hooked up would be deavtivated and would never be able to be reactivated again on my account.
I have 5 recievers right now, 921, 721, 508, 508, and 301.The reason I don't have them hooked to phone lines is that there are no phone lines near them and I never watch pay per view. Only one that is close to a phone jack and I have never connected it because I have lost too many things to lighting over the years.
She also said that it says in the customer service agreement that they must be hooked to phone lines, That is BS. I have been a customer for over 10 years and the agreement I signed said nothing about a required phone connection. A company cannot change a contract without customer notice. The only reason I did not tell here right then that I was canceling and switching to Directv was that I have spent over $2000 on equipment the last few years. I cannot beleive that they could treat some of there best customers like this, I pay over $130 a month to them, and they turn off my service without even contacting me first!!!
Anyway, Has anyone else had to do this ? and what is envoled in the test? do they need to be hooked to phone lines duing the test?
I dont have another satilite cable in my house for the other reciver I set up an older dish when I use it. Could I hook it up to one of my leads that goes to my 721?
She said that she needed to run a test and that I must have all of my recievers hooked up and on, only problem is that one of my recievers is packed up in my camper, and this is at 9:30 at night. I convinced here to give me a day to unpack the reciever, so she reactivated my account until tonight.
She said that I had to do the test on all the recivers at one time, or the ones that were not hooked up would be deavtivated and would never be able to be reactivated again on my account.
I have 5 recievers right now, 921, 721, 508, 508, and 301.The reason I don't have them hooked to phone lines is that there are no phone lines near them and I never watch pay per view. Only one that is close to a phone jack and I have never connected it because I have lost too many things to lighting over the years.
She also said that it says in the customer service agreement that they must be hooked to phone lines, That is BS. I have been a customer for over 10 years and the agreement I signed said nothing about a required phone connection. A company cannot change a contract without customer notice. The only reason I did not tell here right then that I was canceling and switching to Directv was that I have spent over $2000 on equipment the last few years. I cannot beleive that they could treat some of there best customers like this, I pay over $130 a month to them, and they turn off my service without even contacting me first!!!
Anyway, Has anyone else had to do this ? and what is envoled in the test? do they need to be hooked to phone lines duing the test?
I dont have another satilite cable in my house for the other reciver I set up an older dish when I use it. Could I hook it up to one of my leads that goes to my 721?
