Hello dish could not help me with this and wanted to send out a technician for 75.00. I have not used my wireless joey in at least 2 years, Now it will not connect we are 3 routers later. How do you do a factory reset. And before you tell me to go to the menu and push factory reset I have done that 20 times and it will not reset is there a hard key to do it or am I just screwed? I do not want to pay for a technician to come out. Any help would be appreciated.