My mother is moving across the country into a house with my brother. She currently has Dish service in Illinois. She is selling her house and moving into a house that already has satellite service. Her house closes on May 23. She called Dish who told her that they can't send boxes until May 23 since that is when she is disconnecting. They then agreed to send them immediately, but instead disconnected her service. Initially they claimed that she had requested this and she'd have to pay to reconnect but eventually it was worked out and her service is back on. However, they still are saying that they can't send the boxes until May 23 and it will take 7-10 days for them to arrive. This is totally not reasonable since she leaves the state on May 24.
That means she has to take the receiver with her in the car she is driving across country with 2 other adults, pets, suitcases, etc. This is an enormous inconvenience to her and it is fairly likely she won't even be able to return them in the time required by Dish.
I'm looking for advice on how to proceed. I feel that she should be able to send the equipment back to Dish on the day of closing using her own boxes, but we don't know the procedure. From what I have read Dish is extremely picky about the procedure and will try to squeeze money out of her if she doesn't follow it to the letter. She is quite upset about the way dish has treated her so far as she has been a loyal customer for many, many years. The long term plan is for her to get a new place on the west coast and she will definitely not be using Dish if this is not resolved to her satisfaction. I am also somewhat surprised by this behavior and am myself going to be moving to a new place soon and am hesitant to continue with my own Dish service because of this absurd disconnect policy.
What can she do to prevent having to lug the equipment across country?
That means she has to take the receiver with her in the car she is driving across country with 2 other adults, pets, suitcases, etc. This is an enormous inconvenience to her and it is fairly likely she won't even be able to return them in the time required by Dish.
I'm looking for advice on how to proceed. I feel that she should be able to send the equipment back to Dish on the day of closing using her own boxes, but we don't know the procedure. From what I have read Dish is extremely picky about the procedure and will try to squeeze money out of her if she doesn't follow it to the letter. She is quite upset about the way dish has treated her so far as she has been a loyal customer for many, many years. The long term plan is for her to get a new place on the west coast and she will definitely not be using Dish if this is not resolved to her satisfaction. I am also somewhat surprised by this behavior and am myself going to be moving to a new place soon and am hesitant to continue with my own Dish service because of this absurd disconnect policy.
What can she do to prevent having to lug the equipment across country?
