Here's a Puzzler

[Tvlman]

I called Dish to upgrade from my 811 to a 942. I was told I had to go to a local retailer. When I asked for the name of a local retailer they didn't know who it was. When I signed up I called the Dish 800 number....not a local retailer. If I understand this correctly Dish can not help me with a 942 upgrade....I have to find out somehow who my local retailer is. Is this correct???

 

[GaryPen]

Puzzler? Wasn't he one of Batman's arch-villians?

And, call back until you get a CSR that makes more sense. Each time you call, you'll get a different answer. That's Dish's award-winning customer support.

 

[dfergie]

Puzzler? Wasn't he one of Batman's arch-villians?

And, call back until you get a CSR that makes more sense. Each time you call, you'll get a different answer. That's Dish's award-winning customer support.

As GaryPen says play CSR roulette... like Vegas either ya win or ya lose... But what plan are you on? If you own your 811, and have no luck with E*Csrs then google dishnet and local dealers, if ya find one see what they will do for you.

 

[David Dietzel]

In the Dish phone tree, choose option 3, TECHNICAL SUPPORT.

You'll get a far more knowledgeable service representative.

NEVER choose another option for help with upgrading hardware or programming -- ALWAYS choose TECHNICAL SUPPORT.

You're welcome.

 

[Matt]

In case somebody is looking for a local retailer here is the link:
http://www.dishnetwork.com/search/retailer/index.asp

 

[Tvlman]

Update: I went to my local retailer and he will make a better deal than DISH for the 921 HD-DVR. However, he said that I could call DISH and get the 942 on a lease basis. Apparently, it is not true. DISH told me there was a 3 day window for that when I joined which no one apparently mentioned at the time. Sure can't find it in all my printed information. DISH continues to drop in my book of ratings. VOOM is the only thing that keeps me with them.

 

[goaliebob99]

order it from dish store.net link above... and its yours to own... (thats your local retailer LOL)