Hopper 3 and new customers questions

jollygrunt

jollygrunt

Thread Starter
Arsenal Fan
Supporting Founder
Apr 16, 2005
309
13
Republic of Texas
Earlier today I called Dish, and after talking with the sales guy, I signed up for the AT200 package with free install and a hopper 3, or so I thought.

Shortly afterwards, I received the order confirmation email, and I noticed that under "receivers to be installed" it stated "1 Rcvr Hopper with Sling". I called dish back to clarify what I was getting. The csr told me that it was a hopper 2. Talk about disappointed.

I was told by the all 3 csr's that if I paid $54, I could upgrade to a hopper 3.

The sales guy never mentioned specifically what hopper I was getting.

On all the mailers they sent me, I don't recall seeing anything other than the hopper 3 being promoted. Same thing with the website although I didn't dig too deep as I was mostly concerned about channels and pricing, and as I said I was under the assumption I was getting the newest dvr.

Do new customers not get a hopper 3 right out of the gate?


I'm considering canceling my order.
 
n0qcu

n0qcu

Supporting Founder
Supporting Founder
Sep 7, 2003
4,938
1,537
Earth
Most new customers will have to pay an upgrade fee to get the H3.

$54 really isn't that bad of a price so in my opinion you won't regret paying it to get a H3.
 
  • Like
Reactions: charlesrshell
bmetelsky

bmetelsky

SatelliteGuys Pro
Aug 18, 2006
953
327
Elyria, OH USA
$54 is a decent upgrade fee. It will be well worth it.

Sent from my SAMSUNG-SM-N920A using Tapatalk
 
jollygrunt

jollygrunt

Thread Starter
Arsenal Fan
Supporting Founder
Apr 16, 2005
309
13
Republic of Texas
I called back today to find out if the monthly price they quoted me would change if I upgraded to the H3. I was told it wouldn't. I was also told that the upgrade would cost $100.
 
Dish Sub 2015

Dish Sub 2015

SatelliteGuys Pro
Dec 19, 2015
218
46
The Matrix
I think if you have good credit score the Hopper3 will cost you between $0 and $150
If you have bad credit score will cost you few hundred if they let you have it at all...
 
ChadT41

ChadT41

THE BEST THERE HAS EVER BEEN
Pub Member / Supporter
Apr 20, 2014
11,065
4,448
Mesa, Az
I think if you have good credit score the Hopper3 will cost you between $0 and $150
If you have bad credit score will cost you few hundred if they let you have it at all...
I have heard the highest upgrade charge is $150, otherwise it would be purchased.
 

Similar threads

J
Replies
7
Views
1K
darrengs
darrengs
seaofblue
Replies
34
Views
3K
Howard Simmons
Howard Simmons
B
Replies
10
Views
2K
Briant73
B
G
Replies
1
Views
658
Tony S
T
Top