After 2.5 hrs, they finally decided to send me a new Hopper 3 (I asked them to do so 3-4x throughout the call and asked to be sent to advanced tech support but was told they needed to diagnose the issue first). They claim the new receiver will be here in 5 days, until then the receiver randomly restarts multiple times an hr. I have never set up a Hopper myself. Anyone have any tips for getting all the Joeys connected, restoring my timers from a remote, etc. I have a 52.0 and 54.1 remote. Should I back up to both remotes or doesn’t it matter? I am working on backing up my dvr to the EHD but that has been difficult as the receiver restarts randomly.
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Before you setup the new Hopper, just back up one remote. You can pair both of them to the new Hopper.
As for the setup, just follow the prompts when you plug it in.
If you want to Activate via your internet connection - which is probably easier than sitting on hold with Dish - Connect it via Ethernet if possible. If you have to use WiFi - read below.
Once it boots, it will go directly to the pair remote screen. Hit the Sat Button on the side to pair it, then click on Next and Save.
Then the Hopper with run a Check Switch to acquire the Sats. It will then move to the Waiting to Activate Screen.
If you connected to your internet in the beginning, just fill out the form you'll see with your Zip Code, acct number/previous Hopper Receiver number. (The Rxxxxxxxxxx number on the back).
If weren't able to connect, at this point, hit the Skip Back Arrow (the one you use to go back 10 seconds) - Recall - skip back and it will come out of the wizard and you can hit the Home Button 3 times to get to Diagnostics, scroll down to #2 for Network, #78 For WiFi Setup and connect to your WiFi. Then power off with the front panel Power button, give it about 10 seconds, then power up, follow the remote prompts and it should go back to the activation screen so you can fill in the info I posted above - or you can just call the Toll Free number and do it via phone
Once it activates, here's the process I use. I'll move to the Summary screen. I go right to Watch TV at the bottom. Then I go to settings and set the Power to Last Channel. I set the TV to 1080 and Resize Screen to fit. Then I go to Remote and set the room name, the TV brand and then wait for the Program Guide to d/l.
Give it a few hours and try to restore your settings form the remote
