I currently have 2 hoppers. One with sling and the other is an original hopper that I've had since they came out. I've considered in the past upgrading that hopper to a hopper with sling but I've never pulled the trigger. Now I'm starting to think the original is about to go out completely. DVR shows are almost unwatchable because of screen freezes and sometimes it takes 30 seconds to a minute to do anything when I hit certain buttons on the remote. Here's my question. Would I be better off calling tech support and having them replace it? Any chance they would replace it with a hopper with sling? Or should I just call and upgrade? Is there currently a charge to upgrade? And if I upgrade now, would that have any effect on possibly upgrading again when the hopper 3 becomes available?