We've reset them all many times and they start working but after a while, we have the problem again. We have 1 hopper and 3 joeys. All of them are experiencing the same issue. Any ideas on how to fix it permanently?
We started having the same problem with one of our Hoppers (we have 2-Hoppers and 1-Joey). You'll be watching TV and the picture just freezes. None of the functions work and to recover you need to do a reset of the Hopper )Red reset button). Happened twice yesterday (first time it has happened) and once today (so far). UPDATE: It has only happened on one of the Hoppers which happens to be the primary Hopper (has Sling adapter connected to it and network connection).
This is more-or-less what's been happening to me as well - VERY frustrating having to reset the Hopper repeatedly. Dish seriously needs to work these bugs out immediately. I never had issues with my vip622's. I had the tech out yesterday to replace my Hopper (this is number 4...). Please let us know if you get any resolution. It's been recommended on another thread I started to replace wiring/nodes/etc... for what that's worth.
Sorry for the very late response, they came and replaced it - but - it still didn't work. After that, I had to leave for a week with my church summer camp, and, I only remembered my post when I was there and had no access to the internet. Once I got back, I unplugged the thing that was connecting the internet to the Hopper and I haven't had any problems since then, it's been 6 days....