Hopper keeps freezing, black screen, then rebooting...any advice?

[jlas000]

Had the hopper for about a year now. Problem started yesterday. I can turn on my hopper and will get picture and sound for about a minute, picture will then freeze and sound will stop and ten seconds later, a black screen will appear and then hopper will reboot itself. It will then cycle through this process again. Also, if I try to use any remotes commands, like DVR or guide, that will also cause the hopper to freeze and restart. Hopper is plugged into the wall.

Any ideas?

Thanks!

 

[thomasjk]

Unplug your Hopper for 15 seconds then restart it. If the issues persist contact DIRT for assistance. They are listed in red under Helpers on Line.

 

[Chris_S@DISH]

I would recommend what Thomas said. If it doesn't resolve your issue, feel free to send me a private message.

 

[IaKnightHawke]

Had a similar issue. I had to have my Hopper with Sling replaced. My daughter was mad due to losing her 150 recordings. She is hogging the recording time to re-record them again. Good luck to you. FYI, given the option of 2 - 3 days for delivery of a new Hopper or a same day appointment for a tech to install, I chose the latter. Gary
Edit: The tech who came to my house told me that since the Hopper with Sling is relatively new item, there are not alot of refurbished units being installed. I got a brand new replacement. The box the unit comes in will have a sticker if it is a refurbished unit.

 

[thomasjk]

Get a EHD and transfer the recordings to it