Okay so I know that was the corniest thread title ever but, what a great story, and a happy ending for Directv . I had my brother and his new wife over to pass out candy for the kids in the neighberhood. While they were over they wanted to check out the Hr20, and Directv in general as they are fed up with Dish and want something new. I turn on the old Hr20 we watch about 10-15 minutes of the florida state game, go to pause the game, nothing....Rewind....Nothing. I am use to this because this box if you leave it sit for 10-15 minutes watching a channel it forgets it is a DVR and dosent pause rewind nothing (you know the whole reason you get a dvr ). So I have to channel up, then down and it works...well I go to show him a good episode of Americas funniest video that I Had recorded, which I have watched after I recorded it....Fire it up, and it gives me the old Would you like to delete this...yes thats right it wouldnt play. I tell them dont worry I know how to fix this, reset it..well it goes into a state of being set on the reset for the next hour and a half....after about 20-25 resets I finally format the Hard drive, and it gets up and running...My brother and his wife are at this point saying, no big deal things happen even their box acts goofy (they are being nice and I am pissed I had to format my hard drive and start from scratch) so I get it up and running and he asks to see the mpeg4 channels, turn to mpeg4 and....FREEZE have to reset, which only took 15 times and no format this time...at this point my brother and his wife call it a night, and go home to watch Dish Network, my wife goes upstairs mad she lost her shows, and I am pissed, finally the box starts up, no shows, nothing, temp is at 116 and the box is not acting up anymore.....so the happy ending for Directv you might ask? is that they dont have my brother and sister calling them like I am for free credits and or to get out of my contract as my box was GREAT. but with each software update gotten worse...I really want my sunday ticket, but not at this price, I want a dvr to do its baisc functions and i have one that does nothing, but make me lose time reseting it! I have done 3 formats in the last week, and I have lost 4 shows this dvr has recorded but wont play (this week alone) also it wont pause or anything....but now that its up and running tonight I havent seen a problem, what a shame Directv rushed this out the door, and what a shame they have the people working on the software they do this could have been a nice box, but you can be certain just like I told people to get directv and this box when I first got it...I will be telling them (or in my brothers case showing him why) not to get directv or this box, STAY FAR FROM IT! until they get the software figured out, this is the bigges waste of time/ my money there is.