Hughesnet vs. Wildblue.

HCI

SatelliteGuys Pro
Jun 19, 2005
2,580
0
land of the ice and snow
WTT0001 said:
On the pole issue, It is simple, If I can get it from the house I will unless the customer wants a pole or needs it (trees or something else), The only time a customer needs a pole and it can be that close in general is if the house is entirely built using materials I can't mount to (Metal Sideing/Roof Etc) or they specifically want it on one, I don't believe in ripping the customer off like a lot of installers seem to like doing and I prefer to hide the dish as much as is possible within reason.

Playing the devils advocate, what is soft ground??? If you consider it no rocks there goes 90% of this area right there, or we could be cruel and say soft ground is loose soil, that would shift almost every pole and burial ever done into the hard ground side.

On the half the country shut down, Last I checked there were only 2 beams shut down (Ohio area is one and I can't remember the other offhand) at least until WB goes up.

That being said, If you are doing the install "by the book" they take about the same amount of time and effort to install, If you cut corners then the Dway is easier because you can cut more that with WB. As to ordering it, yes, WB is easier, WO turn around is less than 1 hour if you call them, Dway is 24 hours + (not that it matters for us, we are scheduled out 3 - 14 days most of the time anyway).

Anyway, the reasons WB is superior in my opinion are:

(1) Tech Support is in america, Repeat, Repeat...
(2) Ping times are lower on a properly working system (600ms on average for WB, 900ms average for Dway depending on the sat and time of day)
(3) WB gives you consistant speeds, Dway may depending on the Sat and time of day.
(4) Cheaper equipment/Install costs, $299 for WB with free standard install (normally $179, Total $478 Normally), Dway is $400 (That is including a $100 rebate and $100 Instant Savings, Normal Cost is $600, Upfront is $500 at the moment)
(5) Personal opinion, I have DSL at home, I can live with WB if I had to, I couldn't with Dway, it is that simple

Thats what I can come up with off the top of my head.

WTT

P.S. I'll give a point back to Dway for offering better plans than WB at the moment (I will also state that WB is concentrated on Home/Home office at the moment:D), And another point for having a bunch of different sats up there to point at (of course the 1-2 hours to get it recomissioned isn't mentioned but hey;) ).
a
 

HCI

SatelliteGuys Pro
Jun 19, 2005
2,580
0
land of the ice and snow
You want to talk about a superior product ok.

1. Number of operational satellites: WB 1 Hughes 9
2. Manufactures satellite system equipment: WB no Hughes yes
3. Manufactures communications satellites: WB no Hughes Yes
4. Services US government and US military: WB no Hughes Yes
5. Services large-business, enterprise (Fortune 1000) customers: WB no Hughes Yes. Hughes has 95% of the VSat enterprise market. oh and did I mention they service the US government?
6. Number of network operations centers (NOC) WB 1 Hughes 3
7. Owner and manager of network operations center (NOC) WB no Hughes Yes
8. Installation available nationwide: WB no Hughes Yes
9. Installation available on a Globle market: WB no Hughes Yes.
10. Financing available for residential plans: WB no Hughes Yes.
11. Proprietary network security and encryption infrastructure: WB no Hughes Yes.
12. Uses Internet Protocol Over Satellite standard (IPos). WB no Hughes Yes.
13. System warranty (Parts). WB 12 months parts 90 days labor Hughes 15 months parts and labor.
14. Repair warranty service calls (Labor) WB $75/hr after 90 days of service, Hughes Free.
15. Fair Access Policy (FAP) Maximum Recover Time: WB 30 day refresh Hughes 8 Hours.
16. Satisfaction Guarantee, Return Policy: WB 30 days but only for Particapation Retailers and they charge you $79.95 to come out and take it down.:rolleyes: Hughes 30 days.
17. Mailbox size: Hughes 2,000mb WB 25 mb.
18. On the FAP When comparing the Professional version of both which is thye same price per month. Wildblue gives you 12,000 MB per month, 30 x 24 = 720 hours per month 12,000 MB / 720 Hours = 16.67 MB per hour. Hughes gives you 350 MB in a 4 hour perion, 350 / 4 Hours = 87.5 MB per hour.
19. Hughes offers 2 options on equipment. The larger dish option can either be used with home pakages to improve on signal quality which helps in extreme weather, or in upgrading to a small office or business internet plan which Wildblue does not offer.
20. Hughes offers a static IP option which is essental in VPN usage.
21. Hughes does have the capability for VOiP, Wildblue... um yhea
22. With Hughes, have you heard about Spaceway? www.spaceway.com
[/QUOTE]




Again more misinformation. It has rarely taken me over 1 hour to complete a satellite transponder change.

What else do you have. You gave me the mediocre info. What are some technical aspects that you can give me?[/QUOTE]
 
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HCI

SatelliteGuys Pro
Jun 19, 2005
2,580
0
land of the ice and snow
WTT0001 said:
Been a while since I checked on beams shut down, still not half the country but 6 is more than the 2 I had heard last. Your point:D

Dway doesn't inspect jobs, half the jobs I have done service calls on for other installers were not grounded, dishes were not solidly mounted, sloppy cable runs, etc. WB inspects jobs and they will call you back to fix them and drop you if you don't (We've had it happen to at least 2 companies/installers in this area alone). My comment still stands. As to the crosspol, if the pole is level and you set the skew on the dish to the area it needs to be in and peak it out with the birdog or any other decent meter, you will pass as is 90% of the time (and by pass I mean solid pass, nothing low). The other 10% of the time it should take less than 10 min. using the OPI. Even on this one.

As I said, WO time doesn't matter. Customer could care less.

1. Already covered in last post
2. Matters why??? We were talking about end user performance.
3. See 2
4. Last Post
5. Last Post
6. Last I checked, WB 5, Hughes 3?, WB has them in Riverside CA, Cheyenne, WY, Laredo, TX, Syracuse, NY, and Winnipeg, Canada
7. Matters why??? EU performance again
8. Maybe but clarification, WB covers the whole US although there are some areas installers don't cover (Distance/Certification/Lack of installers in the area)
9. Agree with you here
10. I'll argue this one by stating $300 vs $600, if you can't afford the $300 up front then how will you afford $99 a month over 12 (15?) months
11. Is that why it is sooo slow?
12. WB uses Docsis (? Spelling, fairly common standard I would think (cable)) Who is using the more compatable protocal?
13. That may be the official stance but I can tell you that we are doing service calls for people 8 - 12 months later that WB is still covering. Still, Dway wins this one.
14. Wrong comparison, correct comparison would be out of warranty to out of warranty, WB = Standard Service Call ($59 - $99 depending on distance), Hnet = $59 - $99 depending on distance.
15. Yes, but if you need to download a 600 meg file, Hnet = Dial up for a long time, WB = normal speeds all the way through (assuming you are under your monthly limit, which you should be)
16. The 30 days applies period as far as I know, It is in the agreement, there shouldn't be any dealers that won't honor it, if there are then you should be talking to WB. As for the charge to come take it down, Gas and time to run out the 50 - 100 miles, yes, someone better be paying for it.
17. I would agree with this one but for normal usage 25mb is plenty (my verizon account is 10mb and I havn't had a problem yet), If it is really an issue i'll send you a gmail invite:D
18. Wrong #s, WBs pro pak is 17Gb a month, Select is 12Gb, Value is 7.5Gb, That being said see point 15 for the main point, Hughes is 8 hours or 4 hours, in point 15 you state 8, here you state 4???. Minor detail so don't worry about it too much, bottom line is that if you spread your useage out, neither fap should matter, Hughes has more theoretical usage, but if you need that 600mb file now, WB wins:D
19. Covered in the last post, WB is concentrated on home usage, In general, downtime is less than 45min (15 in reality), if it is that mission critical, spend more and go with a small office or enterprise system.
20. As of right now that is correct, WB is planning on it in the future (WB1?)
21. From what I hear, neither is great.
22. Reality check, until WB came out they had canned it and were going all TV, Now they need it to compete, amazing:D

All that really did was point out minor details, Again, back to my original point, Overall, I can live with WB, Not Hnet, We make more money selling Hnet, but we sell a ton more WB. We have 150+ WB customers, as of last check 4 canceled after they were installed (1 was that the customers wife didn't like the dish no matter where it was and pulled it down a day later, another canceled 2 days after it was put in because Vonage wasn't working, reactivated 2 weeks later and finally canceled 4 months down the road due to money problems, another because he couldn't deal with the lag of satellite (was expecting cable type speeds), and the last because they only ordered it for a 7 day festival). Pretty good stats if you ask me.

WTT

P.S. I have only had one transponder change take less than 1 hour total (from the time I called on the phone to the time the system runs through the final registration) and that was done in 15min total, Every other time it has been at least 15 - 30 mins on the phone, 30 min to 1 hour for the noc to get it set and another 10 to run through the registration again. The last 2 times I had to do it (about 1 month ago and about a week before that) It took 2 hours (given, they changed satellites the day before) and 1 hour 15 mins. If it generally takes less for you, awesome, maybe it is just my luck:D
a
 

HCI

SatelliteGuys Pro
Jun 19, 2005
2,580
0
land of the ice and snow
WTT0001 said:
Been a while since I checked on beams shut down, still not half the country but 6 is more than the 2 I had heard last. Your point:D

Dway doesn't inspect jobs, half the jobs I have done service calls on for other installers were not grounded, dishes were not solidly mounted, sloppy cable runs, etc. WB inspects jobs and they will call you back to fix them and drop you if you don't (We've had it happen to at least 2 companies/installers in this area alone). My comment still stands. As to the crosspol, if the pole is level and you set the skew on the dish to the area it needs to be in and peak it out with the birdog or any other decent meter, you will pass as is 90% of the time (and by pass I mean solid pass, nothing low). The other 10% of the time it should take less than 10 min. using the OPI. Even on this one.

As I said, WO time doesn't matter. Customer could care less.

1. Already covered in last post
2. Matters why??? We were talking about end user performance.
3. See 2
4. Last Post
5. Last Post
6. Last I checked, WB 5, Hughes 3?, WB has them in Riverside CA, Cheyenne, WY, Laredo, TX, Syracuse, NY, and Winnipeg, Canada
7. Matters why??? EU performance again
8. Maybe but clarification, WB covers the whole US although there are some areas installers don't cover (Distance/Certification/Lack of installers in the area)
9. Agree with you here
10. I'll argue this one by stating $300 vs $600, if you can't afford the $300 up front then how will you afford $99 a month over 12 (15?) months
11. Is that why it is sooo slow?
12. WB uses Docsis (? Spelling, fairly common standard I would think (cable)) Who is using the more compatable protocal?
13. That may be the official stance but I can tell you that we are doing service calls for people 8 - 12 months later that WB is still covering. Still, Dway wins this one.
14. Wrong comparison, correct comparison would be out of warranty to out of warranty, WB = Standard Service Call ($59 - $99 depending on distance), Hnet = $59 - $99 depending on distance.
15. Yes, but if you need to download a 600 meg file, Hnet = Dial up for a long time, WB = normal speeds all the way through (assuming you are under your monthly limit, which you should be)
16. The 30 days applies period as far as I know, It is in the agreement, there shouldn't be any dealers that won't honor it, if there are then you should be talking to WB. As for the charge to come take it down, Gas and time to run out the 50 - 100 miles, yes, someone better be paying for it.
17. I would agree with this one but for normal usage 25mb is plenty (my verizon account is 10mb and I havn't had a problem yet), If it is really an issue i'll send you a gmail invite:D
18. Wrong #s, WBs pro pak is 17Gb a month, Select is 12Gb, Value is 7.5Gb, That being said see point 15 for the main point, Hughes is 8 hours or 4 hours, in point 15 you state 8, here you state 4???. Minor detail so don't worry about it too much, bottom line is that if you spread your useage out, neither fap should matter, Hughes has more theoretical usage, but if you need that 600mb file now, WB wins:D
19. Covered in the last post, WB is concentrated on home usage, In general, downtime is less than 45min (15 in reality), if it is that mission critical, spend more and go with a small office or enterprise system.
20. As of right now that is correct, WB is planning on it in the future (WB1?)
21. From what I hear, neither is great.
22. Reality check, until WB came out they had canned it and were going all TV, Now they need it to compete, amazing:D

All that really did was point out minor details, Again, back to my original point, Overall, I can live with WB, Not Hnet, We make more money selling Hnet, but we sell a ton more WB. We have 150+ WB customers, as of last check 4 canceled after they were installed (1 was that the customers wife didn't like the dish no matter where it was and pulled it down a day later, another canceled 2 days after it was put in because Vonage wasn't working, reactivated 2 weeks later and finally canceled 4 months down the road due to money problems, another because he couldn't deal with the lag of satellite (was expecting cable type speeds), and the last because they only ordered it for a 7 day festival). Pretty good stats if you ask me.

WTT

P.S. I have only had one transponder change take less than 1 hour total (from the time I called on the phone to the time the system runs through the final registration) and that was done in 15min total, Every other time it has been at least 15 - 30 mins on the phone, 30 min to 1 hour for the noc to get it set and another 10 to run through the registration again. The last 2 times I had to do it (about 1 month ago and about a week before that) It took 2 hours (given, they changed satellites the day before) and 1 hour 15 mins. If it generally takes less for you, awesome, maybe it is just my luck:D

Piss match Piss match!!!! Its nice to argue with someone who is civil.:D After this post lets take this were it needs to be in the satellite internet forum so we can have more comments. These people looking for a pole price could care less about this.:D

If you look at the map I posted below that shows the population density of the US its and of the one with the beams shut down it is clear that 50 percent of the population right now is down.

The birdog does not help on the cross poll, it only shows you if you have found the bird or not. Some satellites even if you set the skew right it still can be a pain in the ass to get a passing score. Hor 1, AMC 3, and sometimes IA8 are hard to pass here. Sometimes like on Hor 1 we will have to put a spacer in the skew plate to make it pass.

Hughes does check jobs also. We are a retailer but we also have a contract with P10 and our jobs are checked often.

2. Hughes has the technology to produce equipment while WB relies on a third party houses. I know Hughes has recently started sending out dishes made by Raven and I will say "they suck"
4. 5. Hughes supplies service to major corporations. "Chevron, McDonald's, Dollar Tree, Cendent Corp (Days Inn, Ramada Inn, Super 8, etc.)" also the US government. Basically if you see a VSat on top of a building its Hughes.
6. As far as I can tell you are right on the NOC issue.
8. There are some spot were WB beams cannot reach.
10. Hughes gives an incentive if you finace the equipment, about 75% of people do this.
12. IPoS the only one approved by TIA, ETSI, and ITU standards.
15. Just like the Email issue, you can use a file manager that can pause the download. When do you download anything over 100 MB that is not a movie?
16. A non-refundable $79.95 uninstall fee will apply at the time of termination. Our 30-Day satisfaction guarantee is offered by participating retailers only.
End Date: The first 30 days after installation of the WildBlue service. http://www.wildblue.com/legal/disclaimer.jsp#retailer
18. I was comparing the plan that is the same price and same speed.
19. As you know WB uses Ka band which is more sustainable to rain fade. Anything over 11 GHz has a great potential to rain fade the higher the more. Ka band 18 to 40 GHz, KU band 12 to 18 GHz. C band is 4 to 6 GHz and is rarely affected by rainfade. That is the reason why you are not suppose to touch the reflector on a WB dish and a SW dish.
21. I have no experience with the 7740 so that's all I can say.
22. Hughes did not can the first two Spaceway satellites. Directv had the option for Spaceway 1 and 2 because they owned a great deal of Hughes stock and jumped on the bandwagon so they could offer HD Lil. There are a total of 3 Spaceway birds going up for sure and Hughes has the option for a 4th.

You say you have 150 customers on WB. We do about 150 Dway installs per week.:D

On the Ping issue, what are you really going to do with anything over 500 anyway? It does not really matter if its 600 or 900.

Also with a WB system you cannot travel. A Hughes allows you to go from place to place which can help in Emergency situations. www.groundcontrol.com

Your turn.:D
 

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WTT0001

SatelliteGuys Family
May 21, 2004
44
0
Amsterdam, N.Y.
This is fun:D

I'll give you the half the country thing:( WB1 should be up soon:D

It is true that the Birdog does not show cross-pol but if you peak it out and set the skew (I actually have a cheat sheet that gives me skew, elevation, etc for all the sats we point at throughout the zip codes we cover, comes in fairly handy for setting everything:D) to within .1 of what it should be it will be close if not there. I will also agree that there are some sats that are a pain to pass CP on, AMC3 on certain transponders comes to mind (we never really could point to the Hor1 in this area (15 degree elevation in upstate NY doesn't do too well, we loved it when they switched back again:D)) So all in all, slight edge to WB as to ease of install there.

Interesting on hughes checking jobs, never heard of them checking any in this area (and i've run into enough jobs that they obviously never checked:( ).

2. WB uses a different Raven dish and although the first couple of batches were a pain to put together (paint was too thick in some places), over all I prefer it over the old Hnet dishes (Lighter too, easier to carry it around:D and I love the Hnet base, I wish WB would give us something that solid to work with).
4. 5. Done a couple of them myself:D
8. Ah, got it, that is correct, really, really upstate NY is one of them:D
10. Interesting, about a year ago, at least in this area, it was 95% upfront, at least they give an incentive now, last time I figured it out you were paying an extra $100 (although they extended the warranty for you:D)
12. After searching online, I can't find any info on IPoS, I did find out that DOCSIS is an international standard though:D
15. Windows Updates, Software downloads (Adobe Trials, Game Demos, Etc) to name a few.
16. Learn something new everyday, We generally do it for free (As I said, only 5 have canceled (The new one had DSL come into the area:D))
18. Sorry, My bad, The Pro Pak @ WB is the top package (comparable to Hnets ProPlus at the same price, The Lowest Package is the only one that doesn't match up price wise)
19. Theoretically yes, most have told us that the WB stays up longer than DTV/Dish so not sure how the Hnet holds up. Either way, it still isn't a lot of time either way on a normal basis.
21. Ditto, I haven't seen anything past the old 7000:D
22. If my memory is correct the original spaceways were supposed to be internet only but then were shifted to TV only (for Home/SB, I think enterprise was still able to use it for internet), I didn't know that there were more going up:D

Small company here (4 total, 1 in the shop, 1 TV only, 1 WB only and I do it all:D). 150+ WBs in 12 months isn't bad considering all the other work we do as well (DTV, Dish, Hnet and a million other misc. types).

Ping issue is that the initial lag for Hnet is close to double WBs, so WB appears to be faster under normal use, now, I agree that if you can get anything other than Sat. or Dial-up at a reasonable price, go for it and don't look back:D

Yup, another limitation of spot beam technology:( Maybe Someday WB will setup a Conus beam:D

Your turn, not that there is a lot more to argue about:D

WTT
 

hobojoe

SatelliteGuys Pro
Jun 8, 2006
492
0
so caif usa
:mad: OK! thanks for redirecting this thread here so people can find the info! i am a long time diecway/hughesnet customer and beta tester. i recently became a starband dealer installer. and i only know what i have heard of wb. in my humble opinion Tate has said it all except dw/hn is the only sat/internet service the us government will use. it was orig ionally designed for them! with the highest encryption levels available. homeland security chose it over the others for a reliable form of communication during state of emergency's. it can be deployed extremely quickly and totally reliable. its being used around the world! i have personally helped marines obtain and setup units to take to the sand box. there reply once over there? its working better than expected! and the USO is buying units to send even more for internet and voip service to our troops! they have designed units to operate on top of hummers while moving! the list goes on and on! they are launching a new system that will greatly improve the daytime speed drops. lowering cost even further for equipment and service! 24hrs 365days a year customer service! an additional up link center is being planed even though there has rarely been a up link outage lasting longer than a few min. they designed and manufactured every piece of the entire system. including the rockets that carried there sat into space. so it pissis me off when someone comes along and says there wb is better! they did not make a single piece of equipment they don't even handle there own customer service! they are half dead in the water and loosing another spotbeam to north ca soon! and have been on line for only a few months! you cannot travel with one. you cannot use it on the edge of the beam. they don't stand behind there product! one guy i talked to today said hes out of service and they wont even give him dial up or a refund! so shove the wb where the sun don't shine!!!!!!:mad: :mad: :mad:
 

CochiseGuy

SatelliteGuys Pro
Feb 6, 2006
921
1
Cochise County, Arizona
hobojoe said:
:mad: so shove the wb where the sun don't shine!!!!!!:mad: :mad: :mad:

:eek: OK, thanks for that well-thought, professional opinion. But, just to set a FEW facts straight . . . .

hobojoe said:
:mad:so it pissis me off when someone comes along and says there wb is better! :mad: :mad: :mad:

http://www.wildblue.com/company/awards.jsp said:
WildBlue scored above an 80 percent satisfaction rating for over six months on BroadbandReports.com to win the gold award. Broadband Reports runs an ongoing good-bad-ugly chart to track the performance of broadband companies. The BBR Awards, introduced in February 2004, recognize companies that score well on the chart. WildBlue scored highest in "Install Coordination," "Connection Reliability," "Pre-Sales Information," and "Value for Money."

hobojoe said:
:mad:they don't even handle there own customer service! :mad: :mad: :mad:

WB Customer Service is directly provided by WB employees, located in the USofA:

http://www.wildblue.com/company/doCareerDetailsAction.do?careerID=2 said:
Position Available
Department: Customer Care
Location: Denver Tech Center
PositionType: Full-Time
Description:
Universal Customer Care Professionals will handle customer sales, service and technical support transactions via voice, email and chat channels. The Universal Customer Care Professional will serve as subject matter expert for 7 x 24 customer care operations, potentially supporting and processing all aspects of customer and partner needs and contacts related to sales, service and technical support in support of WildBlue Communications Satellite Internet Services. This position will be responsible for performing sales, service, billing and account management support, as well as, basic and advanced trouble shooting and resolving customer care and technical issues.

hobojoe said:
:mad: and have been on line for only a few months!

No, WB has been around for more than a few months:

http://www.wildblue.com/company/index.jsp said:
WildBlue launched its service aboard the U.S. capacity of Telesat's Anik F2 satellite launched in July 2004. WildBlue-1, WildBlue’s second satellite, is being built by Space Systems / Loral and will launch in the future based on marketplace demand.


hobojoe said:
:mad:they don't stand behind there product! one guy i talked to today said hes out of service and they wont even give him dial up or a refund!:mad: :mad: :mad:

That 'guy' is a WB Dealer/Installer in Arkansas who unfortunately had the spot beam in his area closed to new installations until the new WB satellite is operational. Unless I mis-understood your comment, you make it sound like a WB customer who lost service without any compensation. http://www.satelliteguys.us/showthread.php?t=73607
While it is unfortunate that his area is currently closed for new customers, a WB Dealership is not a 'Franchise' - there is not upfront cost to becoming a WB Dealer, only the $199 cost of training to become a Certified WB installer. You don't 'purchase an exclsusive, guaranteed territory, like a McDonalds franchise.

hobojoe said:
:mad: so shove the wb where the sun don't shine!!!!!!:mad: :mad: :mad:

Which is it? Do you want to shove WB where the sun don't shine, or are you contemplating becoming a WB customer? :confused:

http://www.satelliteguys.us/showthread.php?t=73607
hobojoe said:
:) what did you do with the equipment and contract? I'm looking for a used system.
 

hobojoe

SatelliteGuys Pro
Jun 8, 2006
492
0
so caif usa
:) wb can shove there service! when i called them they guy said he works for a cointract not wb! another person i chated with said he lost his service entirely and they wanted him to keep his equipment and contract until service was restored with no compensation or help via dial up temp service. someone else said they wouldn't honer there warranty on there equipment installed 3 months ago. they are loosing spotbeams all over! i want to get some used equipment with no contract so i can see just how bad there service is first hand. then i can talk from personal experience and not just hear say. buy the way i meant no disrespect to you personally. but wild blue sucks right now they have a lot of work to even come close to any other service provider. i would honestly tell someone to go Dial up if they had to and not wb. in the future they could turn things around but not any time soon.
 

dirkleearm

SatelliteGuys Pro
Jan 17, 2006
289
0
Idaho
hobojoe,
I've heard customers with both opinions, i.e. "it sucks" and "it's the greatest." I just got certified and have not put one in but have a bit of reluctance to do one for a lot of reasons, non the least to be the trouble with Trias but then again I am so familiar with Hughesnet it is different and that must be overcome. I suggest looking at the forum " Wild Blue Uncensored"and get some user opinions.
 

chadzx11

SatelliteGuys Pro
Jan 28, 2006
1,190
0
memphis
WTT0001 said:
Interesting on hughes checking jobs, never heard of them checking any in this area (and i've run into enough jobs that they obviously never checked:( ).


Hughes checks some jobs (mostly commercial/enterprise locations)

Perfect-10 keeps me busy--not saying we run on everything they do.

Today, I will run on 6 perfect 10 residential and 1 Hughes Commercial site, between classes.

I live in Tunica MS, but have complete run of Mississippi, Arkansas, and Tennessee. I go where I want, when I want, and NO chargebacks. The only tools on my truck are a ladder and a universal tool in case I have to open an enclosure.

I learned the hard way not to inspect TJ Max's on saturday. I went on the roof and when I came back to do the inside part, they had every tom dick and jane on a register, with lines. I will say, their checkers put walmarts drones to shame, though. I thought I was gonna end up being there for an hour! I wasn't, but it was long enough to convince me to only do those M-F from now on.
 
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HCI

SatelliteGuys Pro
Jun 19, 2005
2,580
0
land of the ice and snow
chadzx11 said:
Hughes checks some jobs (mostly commercial/enterprise locations)

Perfect-10 keeps me busy--not saying we run on everything they do.

Today, I will run on 6 perfect 10 residential and 1 Hughes Commercial site, between classes.

I live in Tunica MS, but have complete run of Mississippi, Arkansas, and Tennessee. I go where I want, when I want, and NO chargebacks. The only tools on my truck are a ladder and a universal tool in case I have to open an enclosure.

I learned the hard way not to inspect TJ Max's on saturday. I went on the roof and when I came back to do the inside part, they had every tom dick and jane on a register, with lines. I will say, their checkers put walmarts drones to shame, though. I thought I was gonna end up being there for an hour! I wasn't, but it was long enough to convince me to only do those M-F from now on.

If you QC for P10 in those state's you are going to see some of my work.:D
 

chadzx11

SatelliteGuys Pro
Jan 28, 2006
1,190
0
memphis
Probably already have. I've seen some retarted shite out there. Can't talk specifics, though. Confidentiality agreement. I just can't believe that people will "slime in" a commercial, though.
 

HCI

SatelliteGuys Pro
Jun 19, 2005
2,580
0
land of the ice and snow
chadzx11 said:
Probably already have. I've seen some retarted shite out there. Can't talk specifics, though. Confidentiality agreement. I just can't believe that people will "slime in" a commercial, though.

I can. I have seen some crap also. The other day I saw cable running in the front of a house hanging on the window seals, from window to window. :eek: Today I saw a .98 dish mounted on a freestanding wooden post.

I was just in your area the otherday "Robinsonville" doing a commercial install at one of the casino training schools.
 

chadzx11

SatelliteGuys Pro
Jan 28, 2006
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memphis
It must have been the crescent city one (by Wolfchase Tunica & KFC), as I have already QC'd the one out by the Fitz unless there is a 3rd.
 

HCI

SatelliteGuys Pro
Jun 19, 2005
2,580
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land of the ice and snow
chadzx11 said:
It must have been the crescent city one (by Wolfchase Tunica & KFC), as I have already QC'd the one out by the Fitz unless there is a 3rd.

It seems like the name was crescent moon or something like that. Dish is on a non-pen and the modem is in a back closet.


Did you just start with WEQC? Do they pay you by the job or hour?
 

chadzx11

SatelliteGuys Pro
Jan 28, 2006
1,190
0
memphis
Pay is by the job. Started in June. Got fired from dish network in July (yay!!!) When I came back from nashville, I had to fill out 46 reports (which is good, my goal going up there was was to get 40 sites in 3 days), and upload 750+ photos. Wouldn't have had to do that if the high speed internet at the hotels worked as advertised (both nights I was stuck as far from the office as you can possibly get).
 

HCI

SatelliteGuys Pro
Jun 19, 2005
2,580
0
land of the ice and snow
chadzx11 said:
Pay is by the job. Started in June. Got fired from dish network in July (yay!!!) When I came back from nashville, I had to fill out 46 reports (which is good, my goal going up there was was to get 40 sites in 3 days), and upload 750+ photos. Wouldn't have had to do that if the high speed internet at the hotels worked as advertised (both nights I was stuck as far from the office as you can possibly get).

40 sites in 3 days. WoW. Were all of those Hughes? What is your quota per day?
 

chadzx11

SatelliteGuys Pro
Jan 28, 2006
1,190
0
memphis
No Quota. No repeat trips if I run up on a gated drive and no one is home or if a business won't allow me access. Occasionally (4 times so far), I'll run up on an HNS-DSL system. Can't do those either, no contract. They slip through the cracks, though. I get to set up my own routes, work when I want to. I just started at Northwest, so I can totally work around my class schedule.

Things I have learned:

A white commercial roof is 10x worse than a black one, simply because of the glare.

Malls are a pain in the ass. I did one in nashville. There were at least 14 different satellites on the roof, but thankfully, only one was a hughesnet dish.
 

hobojoe

SatelliteGuys Pro
Jun 8, 2006
492
0
so caif usa
yea, i get that loading trucks at the tarmack (airport). the white concreate absorbs the heat and the reflects that and the sunback up at you. 2 times the exposure. i hear about people mounting dish's on trees. i think its pretty stupid.
 

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