Hi all
It has been a long time since I have been out here, but I made a visit the other day and to my surprise, I saw that Dish had added 10 new HD channels to their HD Package.
So like a kid on christmas day, I ran to my phone to re-activate my 811 and HD Package. It took a while for the receiver and channels to come back to life.
Now here several days later I do not have my Voom channels. I have both 61.5 and the 110/119 dishes on my house, so I know that is not a problem. Well when I called and spoke to the first CSR, he tried to tell me that the channels were not available yet and had no release date. I told him there were available as of 5/1/05, he said there were purchased on 5/1, put not available yet. I told him that he was wrong, he said he was not b/c he worked there. I asked to speak to a supervisor, his feeble mind then transfered me to tech support, not the supervisor I asked for.
When I spoke to the tech support genius, he began to tell me that the channels were only available to New customers. When I explained to him that was also not true, he adamently stated it was. When I asked to speak to a supervisor, he finally agreed to forward me to a supervisor.
When I got on the phone with the supervisor, I explained again for the 3rd time why I was calling. I even explained to him that I have the second dish already pointing at 61.5, his response to me was let me place you on hold, while I check to see if I qualify. He came back, asked if I had a second dish pointed at 61.5 and then said it would be $5 additional to add these channels to my lineup.
First off, I have not read all of the post here, so forgive me, but I need validation from someone on here that in fact it is costing us $5 more, b/c I thought it would have been covered by the $9.95 paid for the HD package.
Second, (sorry for venting) but this experience clearly reminds me why I hate dealing with CSR's. How can a company as big as E*, and as dependant on subs for revenue as they are, not provide adequate training for thier employees. I am sorry, but there is no excuse for an employee not knowing anything about a company product they need to sell or support. Did these guys all go to the same school? The school for the deaf, dumb, and blind!!!
It has been a long time since I have been out here, but I made a visit the other day and to my surprise, I saw that Dish had added 10 new HD channels to their HD Package.
So like a kid on christmas day, I ran to my phone to re-activate my 811 and HD Package. It took a while for the receiver and channels to come back to life.
Now here several days later I do not have my Voom channels. I have both 61.5 and the 110/119 dishes on my house, so I know that is not a problem. Well when I called and spoke to the first CSR, he tried to tell me that the channels were not available yet and had no release date. I told him there were available as of 5/1/05, he said there were purchased on 5/1, put not available yet. I told him that he was wrong, he said he was not b/c he worked there. I asked to speak to a supervisor, his feeble mind then transfered me to tech support, not the supervisor I asked for.
When I spoke to the tech support genius, he began to tell me that the channels were only available to New customers. When I explained to him that was also not true, he adamently stated it was. When I asked to speak to a supervisor, he finally agreed to forward me to a supervisor.
When I got on the phone with the supervisor, I explained again for the 3rd time why I was calling. I even explained to him that I have the second dish already pointing at 61.5, his response to me was let me place you on hold, while I check to see if I qualify. He came back, asked if I had a second dish pointed at 61.5 and then said it would be $5 additional to add these channels to my lineup.
First off, I have not read all of the post here, so forgive me, but I need validation from someone on here that in fact it is costing us $5 more, b/c I thought it would have been covered by the $9.95 paid for the HD package.
Second, (sorry for venting) but this experience clearly reminds me why I hate dealing with CSR's. How can a company as big as E*, and as dependant on subs for revenue as they are, not provide adequate training for thier employees. I am sorry, but there is no excuse for an employee not knowing anything about a company product they need to sell or support. Did these guys all go to the same school? The school for the deaf, dumb, and blind!!!
