Install issues. Color me surprised...

[ctjr]

I have never had a smooth install. Not with cable. Not with D*, and now, not with Dish.

I called to order. Was told install on the 13th.

Called back next day to ask a questions, was told my date was the 25th. Not that it had been changed, but that it had ALWAYS been the 25th, I didn't argue-- no big deal.

I ordered 1 ViP622 and one SD-DVR. Then, per my contact at CEO@echostar, I emailed him and he added the 2nd ViP 622. Nice!

So... today is the 13th. I'm at work and my phone rings. Of course, it's a Dish installer on his way to my house. I begin to feel that all-too-familiar "install queasiness." So, I say. OK, I think I can get home in time. I ask him to tell me what is on the work order. YES! TWO ViP 622s! AND NOTHING ELSE. The intsaller says he will check it out and call me back.

Looks like when they put the 2nd 622 on, they put it on INSTEAD of the SD model, not in addition.

I call and get sent to a "specialist" who can't help due to the "4 tuner limit" on the current promotion. SO, now I am back to contacting my CEO@echostar contact to see what, if anything, can be done. And of course, it's been 2 hours and no word from the installer...

Not off to a good start.

 

[RandallA]

I don't think you'll get 3 leased dual tuners, not even the people at ceo@echostar.com will lease you more than 4 tuners. What I would do is take the 2 622s and buy the SD-DVR since they're cheaper than the 622s.

 

[ctjr]

I doubt I'm buying anything. Seems like all of this is needlessly complex. I'm already paying an extra $199.00 for the second 622. (Which already displeases the wife; no way is she goingto go with buying another box-- of any kind).

Oh well, back to Square 1.

 

[lakebum431]

I have 6 leased tuners. 2 622s and 1 322. So it is possible.

 

[ctjr]

Yes it is. I just got confirmation from my email contact. He has now re-added the SD-DVR. He also has no idea why the installer showed up today.

I'm guessing the work-order went out to the subcontractor right away-- and they DID tell me the 13th when I placed the order. Somewhere down the line, someone changed it to another date and didn't bother calling me or the installer. Stinks that the installer didn't call me back (when he too realized what was going on). I really should learn not to expect too much from them.

Oh well, I've got a week and a half until we try it all again!