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- Sep 7, 2003
That is because you pay for the APPLE products and you are given the DirecTV products. If you want to buy your own HD DVR, then you can make sure you get the one you want.In a time when people stand in line for Apple products for sometimes days in advance, DIRECTV simplifies its inventory management by sending you whatever unit they please.
With APPLE, like all computers, you shop for equipment. With DirecTV, like all TV service, you shop for the service. Most people pay for the TV service and channels. Most do not care about the equipment that provides the service as long as they get the channels they pay for.What that tells me is that the DIRECTV culture doesn’t take pride its equipment, doesn’t try to create a sense of enthusiasm in the customer for new technologies and will let TV equipment linger in the home until it slows to a crawl … or fails.
Of course. That is the whole point of paid for TV service. It is all about the content.There’s no incentive to create a great user experience. Instead, it’s all about content.
Our family has enjoyed DIRECTV for 14 years now, but I don’t want to repeat this experience, and I can foresee a day when new technologies and new thinking will leave satellite TV behind.