as one that has lost a local channel due to the latest round of pricing, I called Dish support to ask a couple of questons.
I asked to be sent one of the ota dongles to be able to watch locals via antenna. I was promptly told that I did not
need the dongle because the HWS units have the tuner integrated into the unit. They went on to say that all I needed to do
was purchase an adapter to change antenna coax cable to usb and plug into the back of the receiver. I told them that was
incorrect, that a dongle was required. They continued to tell me that they had the HWS and that is all that they had to do to receive locals.
Instead of continuing the discussion, I asked a question regarding the hopper + and the wireless joey 4. After being placed on hold for
a long period of time, I was told that the only way to get the hopper + was to replace the HWS with a H3. Explained to the representative
that I did not to switch out to H3 and 4K Joey to replace the 2nd HWS. I have the 2nd HWS connected to a couple of tvs via cat5 cable
and can't do that with a joey. Also tried to correct them by telling them that I would want the Joey 4 units as they were the latest version.
Again, I was told that they were all the same. After that, I ended the conversation.
Is any of this story correct? I really would like to have the wireless Joey 4 unit but it seems impossible to get from Dish
I asked to be sent one of the ota dongles to be able to watch locals via antenna. I was promptly told that I did not
need the dongle because the HWS units have the tuner integrated into the unit. They went on to say that all I needed to do
was purchase an adapter to change antenna coax cable to usb and plug into the back of the receiver. I told them that was
incorrect, that a dongle was required. They continued to tell me that they had the HWS and that is all that they had to do to receive locals.
Instead of continuing the discussion, I asked a question regarding the hopper + and the wireless joey 4. After being placed on hold for
a long period of time, I was told that the only way to get the hopper + was to replace the HWS with a H3. Explained to the representative
that I did not to switch out to H3 and 4K Joey to replace the 2nd HWS. I have the 2nd HWS connected to a couple of tvs via cat5 cable
and can't do that with a joey. Also tried to correct them by telling them that I would want the Joey 4 units as they were the latest version.
Again, I was told that they were all the same. After that, I ended the conversation.
Is any of this story correct? I really would like to have the wireless Joey 4 unit but it seems impossible to get from Dish