This is one of the main reasons why my mother will never use Dish Network again. I had set up a 3900 for her while she was visiting. The first thing she noticed was that channel surfing was extremely slow. I tried to show her how to use the guide but she repeatedly said that she just isn't good at learning technical things. What finally made her stop using the thing altogether was a power outage. When the power came back on after a few hours she turned on the TV but got no satellite channels. She just expected the picture from the satellite box to be there any time the TV was on just like cable, or the antenna she is now using. She told me she would never use it again and to just take it away.
I guess some people just need cable (or OTA) because it is easier.