Is this a billing error?

Sicemdawgs

Sicemdawgs

Thread Starter
SatelliteGuys Family
Nov 22, 2004
64
2
Suwanee, GA
Old DVRAdvantage customer, now my bill shows the following:

GoldHD 10.00
PlatinumHD 10.00
America's Top 250 With Locals 62.99
DVR Service 6.00
$ 88.99

Am I supposed to be billed for Gold HD and Platinum HD? Shouldn't it just be one?
 
dangue

dangue

Pub Member / Supporter
Lifetime Supporter
Dec 29, 2007
4,887
1,226
SF Bay Area
I haven't been paying an extra $10 for platinum HD since the fall. Change your HD package to the new HD & Platinum for $10 total.
 
Sicemdawgs

Sicemdawgs

Thread Starter
SatelliteGuys Family
Nov 22, 2004
64
2
Suwanee, GA
Tried this online. If I remove GoldHD, it removes Platinum also and doesn't give me an option for just Platinum. I guess I need to call Dish for this?
 
KAB

KAB

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Sep 20, 2005
20,848
4,180
Fishers, IN
You would have had to take measures last summer/fall to not pay, yet receive platinum. Did you?
 
dangue

dangue

Pub Member / Supporter
Lifetime Supporter
Dec 29, 2007
4,887
1,226
SF Bay Area
Tried this online. If I remove GoldHD, it removes Platinum also and doesn't give me an option for just Platinum. I guess I need to call Dish for this?

I believe someone stated in another thread that the easiest way to do it is to remove all HD from the account and then re-add Hd in the form of HD & Platinum $10 pack.
 
Pepper

Pepper

DVR Addict~Mad Scientist
Supporting Founder
Mar 16, 2004
8,191
1,058
Satsuma, AL
This worked for me online some months ago:

remove both "HD" and "platinum" at $10 each
click "review and order"
click "back"
add "HD & Platinum" for $10
click "review and order"
save your changes
 

Similar threads

S
Replies
1
Views
1K
rcdallas
rcdallas
B
Replies
5
Views
602
renegade734
renegade734
V
Replies
3
Views
1K
bbmb1097
B
J
Replies
1
Views
945
Stargazer
Stargazer

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Top