Joey Pixelation.

[spacenerd]

For the past several months we have had a issue with pixelation on our 2 Joeys. No problem with the Hopper. This happens mostly in the evenings around 6:00. I can reset the Hopper and that fixes the problem until the next night. Dish has now sent out two technicians the first worked on the wiring, the second one replaced the Hopper. The third one is coming tomorrow. I do use a OTA tuner to get our local channels and I have moved it away from the Hopper (I had heard that could be an issue). When the online tech. checks or Hopper we have a strong signal and everything looks good.
Has anyone else had this problem, does anyone have a solution? I am getting tired of reseting the Hopper and calling Dish and not getting a solution.
John

 

[sasmith]

Try switching to a OTA channel for a few seconds and then back to the original channel. Seems to help with my Joeys.

 

[sprad0023]

This has been an issue for many folks for a few months now. Switching channels used to work, but not any longer. I had to just unplug the OTA usb and it started working fine. I finally had enough of my wife complaining and now spend the expensive $12 for locals.. .boooo

 

[cosmo_kramer]

For the past several months we have had a issue with pixelation on our 2 Joeys. No problem with the Hopper. This happens mostly in the evenings around 6:00. I can reset the Hopper and that fixes the problem until the next night. Dish has now sent out two technicians the first worked on the wiring, the second one replaced the Hopper. The third one is coming tomorrow. I do use a OTA tuner to get our local channels and I have moved it away from the Hopper (I had heard that could be an issue). When the online tech. checks or Hopper we have a strong signal and everything looks good.
Has anyone else had this problem, does anyone have a solution? I am getting tired of reseting the Hopper and calling Dish and not getting a solution.
John

This is why I mentioned in one of the many other threads here on this issue that Dish's silence is costing them and potentially us money on unnecessary attempts to fix things. There is nothing the tech can or will do to fix it. You might as well cancel tomorrow's appointment, if it's not too late.

Allegedly, Dish has acknowledged that there is a software problem, but not publicly. Why?

 

[pattykay]

...
Allegedly, Dish has acknowledged that there is a software problem, but not publicly. Why?

If word about the problem gets out on the internet, then it might scare away potential new customers!

 

[300mag]

I had the issue same as you every night had to reset the hopper. After reading some threads about 2 weeks ago I switched the hopper from wifi to wired ethernet connection. Not sure why but I definitely noticed improvement. I was doing resets daily and in the past 2 weeks I reset once. Perhaps a coincidence but Its better for me.

Sent from my GM1917 using Tapatalk

 

[cosmo_kramer]

If word about the problem gets out on the internet, then it might scare away potential new customers!

Yeah, that's hilarious! In the meantime, receivers are being swapped out, HDMI cables replaced, WAPs replaced, LNBs replaced and/or repeaked, all unnecessarily. That's gotta be costing more than losing "potential new customers"....

 

[Chuck Summers]

Try switching to a OTA channel for a few seconds and then back to the original channel. Seems to help with my Joeys.

That usually works for me too

 

[pattykay]

Yeah, that's hilarious! In the meantime, receivers are being swapped out, HDMI cables replaced, WAPs replaced, LNBs replaced and/or repeaked, all unnecessarily. That's gotta be costing more than losing "potential new customers"....

Well, the more it costs them, the more incentive they have to actually get it fixed, and fix it quickly!

 

[Bobby]

Well, the more it costs them, the more incentive they have to actually get it fixed, and fix it quickly!

The trouble is that the left hand doesn't know what the right hand is doing. The script says change it out not to pass the issue along to technical. Technical may or may not know there is an issue but if they do the script doesn't change until a fix is in place.

 

[cosmo_kramer]

Well, the more it costs them, the more incentive they have to actually get it fixed, and fix it quickly!

Do you really think that's how it works?

"Damn, these unnecessary swap outs and service calls are adding up to be so expensive!"
"Shouldn't we tell the CSR group about it?"
"Nah, this is the incentive the software folks need to come up with a fix pronto!!"

 

[pattykay]

Do you really think that's how it works?

"Damn, these unnecessary swap outs and service calls are adding up to be so expensive!"
"Shouldn't we tell the CSR group about it?"
"Nah, this is the incentive the software folks need to come up with a fix pronto!!"

The trouble is that the left hand doesn't know what the right hand is doing. ...

I think that the bean-counters have their eyes watching both hands, and will smack both of them across the wrist with a ruler if the cost starts to get too expensive.

 

[Bobby]

I think that the bean-counters have their eyes watching both hands, and will smack both of them across the wrist with a ruler if the cost starts to get too expensive.

I guess we can agree to disagree....

 

[ekilgus]

This is why I mentioned in one of the many other threads here on this issue that Dish's silence is costing them and potentially us money on unnecessary attempts to fix things. There is nothing the tech can or will do to fix it. You might as well cancel tomorrow's appointment, if it's not too late.

Allegedly, Dish has acknowledged that there is a software problem, but not publicly. Why?

I looked back and found the thread I started on Oct 17, 2018 when I first began having this Joey pixilation problem, so it's been happening for around two years. I wonder which software release was issued at that time?

 

[pattykay]

I looked back and found the thread I started on Oct 17, 2018 when I first began having this Joey pixilation problem, so it's been happening for around two years. I wonder which software release was issued at that time?

Checking other threads from that time-frame, U525 (Hopper 3) and U708 (Hopper 2).

 

[Jim5506]

Whatever the software problem is, it also carries over to DA.

I have had severe pixellation several times on my fire stick, reboot of the Hopper fixes it, just as with the Joey's problem.

It is not buffering, it is severe macro blocking and often the top 1/2 of the picture is OK but the bottom is goup.

 

[Rafyaz]

For the past several months we have had a issue with pixelation on our 2 Joeys. No problem with the Hopper. This happens mostly in the evenings around 6:00. I can reset the Hopper and that fixes the problem until the next night. Dish has now sent out two technicians the first worked on the wiring, the second one replaced the Hopper. The third one is coming tomorrow. I do use a OTA tuner to get our local channels and I have moved it away from the Hopper (I had heard that could be an issue). When the online tech. checks or Hopper we have a strong signal and everything looks good.
Has anyone else had this problem, does anyone have a solution? I am getting tired of reseting the Hopper and calling Dish and not getting a solution.
John

Ive have the exact same issue for months and finally the tech who came out to the house today admitted that this is a known issue with Dish and the solution is to disconnect the cable off the hopper that connected to the outside antenna for your locals.
Im now forced to pay the $12 monthly fee for my local channels.

 

[pattykay]

Ive have the exact same issue for months and finally the tech who came out to the house today admitted that this is a known issue with Dish and the solution is to disconnect the cable off the hopper that connected to the outside antenna for your locals.
Im now forced to pay the $12 monthly fee for my local channels.

Rather than pay the fee for the local channels, I would have made the tech replace the Joeys with Wallys, and provide free OTA adapters for those Wallys. That way, you still get OTA locals at all of your TV locations, with no increase to your monthly bill.

 

[Rafyaz]

Rather than pay the fee for the local channels, I would have made the tech replace the Joeys with Wallys, and provide free OTA adapters for those Wallys. That way, you still get OTA locals at all of your TV locations, with no increase to your monthly bill.

Hmmm, I will have to read up more on the Wallys. Aren't they a replacement for the Hopper and not for the Joeys?
I have a Hopper 3 and 2 wired Joeys and 2 wireless Joeys

 

[pattykay]

Hmmm, I will have to read up more on the Wallys. Aren't they a replacement for the Hopper and not for the Joeys?
I have a Hopper 3 and 2 wired Joeys and 2 wireless Joeys

You are allowed to have up to two Wallys on an account with a Hopper, but they would both have to be purchased. Also, they do not integrate with the Hopper. You would need to add your own external hard drives to the Wallys in order to have DVR functionality on them. So, there would be a little bit of an expense up-front to switch. However, it would resolve the pixilation issue for those two rooms. Perhaps the other two Joeys could be replaced with Fire sticks so you could stream using the Dish Anywhere app instead of using a Joey. In that case, it would actually lower your monthly bill, by eliminating those receiver fees, in addition to saving you money by not purchasing the local channels.