I wanted to put this out for anyone having the problem so they don't have to go through the year of calls, 5 techs out and money spent buying new router and modem. Let alone paying 150 a month for service I wasn't getting!! I was having trouble watching on demand on my Joey, along with other glitches, which started about a year ago. It would work sometimes then not. Many calls that ended up in them telling me it was my internet and internet saying it was fine and running great. I had tech come and replace the hopper 3 box, another was sure it was the coaxial port and replaced that. All agreed that they saw a problem with hopper and Joey connection(not wifi joey) going in and out and not strong enough. Had another say it was my internet but saw that my internet was running great. I first bought a new router$150....still no fix. I then bought a new modem$150 figuring it must be a problem with my equipment: ( I also hard wired my hopper directly to my router....nope : ( After a frustrating year and $300 in new equipment I FINALLY got a tech angel come. He said your internet is faster than mine and has no problem. He said that Dish software has a glitch with netgear nighthawk routers!!! He said I might have to buy another new router!! Being retired and at my equipment spending limit I was devastated. I ask him why nobody told me this before as I would have bought a compatible router. He said it has been on their portal which techs can only see and has been for about 2 years. He agreed it was b**sh** and said I should call and ask for compensation. He called his supervisor and they came up with trying to hard wire straight to the "new" modem....bingo...so far(48hours) it has worked like a champ : ) Hope this helps someone else before they have to go through what I did for a year!!