I hate to bother you with this but I do not know where else to turn as I have exhausted all other channels that I know of. I have had Dish for the last year and would like to keep it but my problem is HD locals. I live in Birmingham Alabama and I understand I will not be able to get HD locals over the satellite even this year and I can live with that. I understand I can get HD locals OTA with an antenna that would work with a 622. This is where I have an issue. I watched the Charlie Chat in February where all the HD stuff was introduced and one of the things I remember Charlie saying was there would be an OTA antenna offered for about $50.00 for the markets that will not be able to get HD over the satellite. I have tried to order this three times. In each case I got a CSR that barely spoke English and had absolutely no clue what I was referring to. I also emailed Dish Network support threw the website and never got a response which leaves me where I am today. I now have to ask this Question:
Did I misunderstand Charlie in the Charlie Chat and there is not an OTA antenna offered for people like me?
I would really like to keep Dish and have a 622 DVR but more than any of the Voom channels I want HD locals and I do not care if they come OTA or satellite. If I misunderstood please let me know, if I did not please tell me what I have to do to order the 622 upgrade with an OTA antenna to get my locals in HD.
Being that I am sure I am not the only one that has encountered this issue I will be posting this email and your response on the satelliteguys.us web forum to let others know how to go about ordering the OTA antenna with their 622 for HD locals if that is in fact available.
As a footnote; I do not know how much money Dish is saving buy outsourcing the call center to India, Pakistan, the Philippines or wherever it is but I would gladly pay 1 or 2 dollars a month more for service if that would get me an American that speaks good clear proper English and knows the products and companies current offers in full detail.
My DN account number is 8255 90 901 XXXXXXX
Did I misunderstand Charlie in the Charlie Chat and there is not an OTA antenna offered for people like me?
I would really like to keep Dish and have a 622 DVR but more than any of the Voom channels I want HD locals and I do not care if they come OTA or satellite. If I misunderstood please let me know, if I did not please tell me what I have to do to order the 622 upgrade with an OTA antenna to get my locals in HD.
Being that I am sure I am not the only one that has encountered this issue I will be posting this email and your response on the satelliteguys.us web forum to let others know how to go about ordering the OTA antenna with their 622 for HD locals if that is in fact available.
As a footnote; I do not know how much money Dish is saving buy outsourcing the call center to India, Pakistan, the Philippines or wherever it is but I would gladly pay 1 or 2 dollars a month more for service if that would get me an American that speaks good clear proper English and knows the products and companies current offers in full detail.
My DN account number is 8255 90 901 XXXXXXX