"Locals Only" pack

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TVFanatic2022

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A friend of mine called up retention yesterday, July 1, 2022, and asked for the "local only" pack. The retention agent said the "locals only" pack was only sold during the pandemic which is now considered over. Now, what I would like to know is has anyone signed up for "locals only" within the last week or so? I'd like to determine if the agents are just told to blow us off when we call up inquiring about "locals only" and it requires, possibly, repeated efforts to get the "locals only" pack.
 
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WinterWinds

WinterWinds

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if the agents are just told to blow us off when we call up inquiring about "locals only"

Yes. Well... maybe.

This is pure conjecture, however, it may be that lowering your friend's package could count towards their metrics. If that representative could satisfy your friend with the response of "it's not available" and end the phone call, then it may be better than lowering the package and taking a hit to their performance.

Once again. This is pure conjecture based on previous non-Dish related call center experience.

I would definitely attempt to call again and perhaps reach out to a retention agent.
 
T

TVFanatic2022

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Yes. Well... maybe.

This is pure conjecture, however, it may be that lowering your friend's package could count towards their metrics. If that representative could satisfy your friend with the response of "it's not available" and end the phone call, then it may be better than lowering the package and taking a hit to their performance.

Once again. This is pure conjecture based on previous non-Dish related call center experience.

I would definitely attempt to call again and perhaps reach out to a retention agent.
My friend was given $10 off refund for calling.
 
pattykay

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This is pure conjecture, however, it may be that lowering your friend's package could count towards their metrics. If that representative could satisfy your friend with the response of "it's not available" and end the phone call, then it may be better than lowering the package and taking a hit to their performance.
Metrics are a tricky thing. If it is a choice between your friend cancelling the Dish account entirely, or keeping the account active with Locals Only, then it might be better for the metrics to retain the subscriber, even with a lower package.

Then again, is it possible that Dish still loses money on Locals Only subscriptions, even at the (in my opinion) inflated price of $25 per month? If that is the case, then Dish might prefer it if subscribers go ahead and cancel, rather than keep Locals Only.

I would definitely attempt to call again and perhaps reach out to a retention agent.
I would start with retention (Loyalty) since that is the only department we have a direct phone number available to call. (Numbers for higher-level departments have been leaked before, and Dish then quickly changes those phone numbers.) If your friend does not get the desired response from Loyalty, then the next step would be to ask to be elevated to the Office of the President. (If that is no longer the name of the higher-level department, then simply ask "Is there anyone higher up than you, that I can be transferred to?" or ask "May I speak to a supervisor about this please?") The point is that there should be someone higher-up than Loyalty who can get this done, without needing to worry about metrics as much. If not, then a "No!" from the Office of the President means either that the package truly is no longer available (no matter who you speak with) or that your friend's account simply does not qualify for the package (no matter what your friend does).
 
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T

TVFanatic2022

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I called the retention dept about the locals only pack and was told the same thing, that it was only available during the pandemic. Well, I've got news for them: the pandemic ain't over. I work in healthcare and we're seeing more cases than ever.
I guess we have to keep calling and requesting a higher-level person. Dish should be willing to at least say on what day they believe the pandemic "ended."
 
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pattykay

pattykay

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I called the retention dept about the locals only pack and was told the same thing, that it was only available during the pandemic. Well, I've got news for them: the pandemic ain't over. I work in healthcare and we're seeing more cases than ever.
I guess we have to keep calling and requesting a higher-level person. Dish should be willing to at least say on what day they believe the pandemic "ended."
Several people where my sister works got sick recently, and every household in America still qualifies for a free 3rd round of test kits. So, it sure doesn't seem to me like the pandemic is over yet.
 
fmj77

fmj77

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Several people where my sister works got sick recently, and every household in America still qualifies for a free 3rd round of test kits. So, it sure doesn't seem to me like the pandemic is over yet.
Considering everything started opening back up around the 3rd week of January 2020, I guess they consider the pandemic over.
 
jerryez

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Most people are back to work, at least those that want to work. There are few quarantines that force people to stay home and watch tv, so Dish has no incentive to give away locals at a loss. LOL
 
pattykay

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Considering everything started opening back up around the 3rd week of January 2020, I guess they consider the pandemic over.
What year?
At that point, quarantines hadn't even started here yet. In Ohio, we had a March primary election that year, and the decision to delay that primary was very last-minute. People (including myself) were still planning to go to their polling location to vote up until the night before election day. So, March 2020 was the first time quarantines really affected me, and that was also when Dish started rolling out more and more free previews to help people who were stuck at home. Fast forward to today, when there are the fewest free previews that I have seen in a long time. (At least until the last week of July, when we get MLB Extra Innings.) So yeah, it does seem apparent that Dish feels the pandemic is over.

Most people are back to work, at least those that want to work. There are few quarantines that force people to stay home and watch tv, so Dish has no incentive to give away locals at a loss. LOL
No, they just have an incentive to give away a ton of Spanish-language streaming channels (Vix TV) at no cost. LOL
 
Bobby

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At that point, quarantines hadn't even started here yet. In Ohio, we had a March primary election that year, and the decision to delay that primary was very last-minute. People (including myself) were still planning to go to their polling location to vote up until the night before election day. So, March 2020 was the first time quarantines really affected me, and that was also when Dish started rolling out more and more free previews to help people who were stuck at home. Fast forward to today, when there are the fewest free previews that I have seen in a long time. (At least until the last week of July, when we get MLB Extra Innings.) So yeah, it does seem apparent that Dish feels the pandemic is over.


No, they just have an incentive to give away a ton of Spanish-language streaming channels (Vix TV) at no cost. LOL
That's just it, streaming doesn't take up satellite space while locals do.
 
pattykay

pattykay

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That's just it, streaming doesn't take up satellite space while locals do.
Do we know for sure that the guide info for the streaming channels is delivered via streaming, rather than via satellite? These channels show up in the uplink reports (whenever we actually have uplink reports) when they are added, so there is some kind of uplink happening at that point. If the guide info is being delivered via satellite, then these streaming channels do take up some space. Granted, that is nowhere near as much space as a video stream, but when you have hundreds of streaming channels, that can quickly add up.

So the questions are: If the streaming channel guide info is delivered via satellite, then why does the guide info not go out all the way in the guide, like it does for satellite-delivered channels? On the other hand, if the streaming channel guide info is delivered via streaming, then why can't Dish do the same thing for OTA local channel guide info, to provide more accurate guides for all subchannels?
 
MikeD-C05

MikeD-C05

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Do we know for sure that the guide info for the streaming channels is delivered via streaming, rather than via satellite? These channels show up in the uplink reports (whenever we actually have uplink reports) when they are added, so there is some kind of uplink happening at that point. If the guide info is being delivered via satellite, then these streaming channels do take up some space. Granted, that is nowhere near as much space as a video stream, but when you have hundreds of streaming channels, that can quickly add up.

So the questions are: If the streaming channel guide info is delivered via satellite, then why does the guide info not go out all the way in the guide, like it does for satellite-delivered channels? On the other hand, if the streaming channel guide info is delivered via streaming, then why can't Dish do the same thing for OTA local channel guide info, to provide more accurate guides for all subchannels?
They could very well do that ,but they don't want to. There is not enough ota customers to worry about from what I've read from Scott G. They can ride the wave of what is left of satellite and then put all their resources in to making Sling tv the better ott service and of course make their cell phone service better. But yes, I have suggested they use the internet for guide information for the last couple of years to no avail. Incidentally Sling tv already does use internet to provide correct ota guide information for the ota channels and sub channels. but I guess DISH doesn't know what the right hand of the company is doing from the left hand. :rolleyes:
 
pattykay

pattykay

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They can ride the wave of what is left of satellite and then put all their resources in to making Sling tv the better ott service...

...Incidentally Sling tv already does use internet to provide correct ota guide information for the ota channels and sub channels. but I guess DISH doesn't know what the right hand of the company is doing from the left hand.
From what I have seen whenever Dish launches new streaming channels on the Hopper interface receivers, they seem to be transitioning toward allowing us to continue to use the existing Dish receivers as Sling receivers. Specifically, the new streaming channels have the Sling logo in the guide by default, unless Dish puts in the effort to change it to the Dish logo. So, streaming delivery of OTA guide info seems like it could be one more useful feature that Dish could transition over from the Sling service to the Hoppers, to help with this transition.
 
dvrexpander

dvrexpander

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Aug 23, 2009
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I meant the 3rd week of January 2021 was when everything started opening back up.
Can't sit around and go broke for ever.... most places are raising rates and saying Fu to anything you request right now due to inflation that shouldn't be happening but it is so now we all get to suffer.
 
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