Long hold times on dish????

ClarkGable

ClarkGable

SatelliteGuys Pro
May 23, 2010
154
45
NW Ohio
Called tech support Thursday night around 9:30 PM EDT for ongoing 722K issues. Was on hold for 30 minutes. Ended up speaking to a tech support staffer with a very thick accent that made communications difficult.

Had to follow up with same problem yesterday morning about 8:30 AM and got right to a tech (after navigating the phone menu, of course.) That tech was excellent.
 
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,724
15,597
Pekin, IL
If you press 8 for Spanish, or whatever number it is, you'll probably get right through and the CSR's are bi-lingual, That's what we do when Support lines are backed up
 
Claude Greiner

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
I bet if you called DISH they would never answer :p

Yeah but I would never call Dish myself because I have no desire to have their crappy service in my home.

But speaking of calling Dish, I still transfer unwanted phone calls from my office to them for customers looking to sign up for Dish. I get paid for those calls too! They just don’t know they are paying me :)
 
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glynnp

glynnp

SatelliteGuys Pro
Jul 16, 2017
511
947
Texas
Yeah but I would never call Dish myself because I have no desire to have their crappy service in my home.

But speaking of calling Dish, I still transfer unwanted phone calls from my office to them for customers looking to sign up for Dish. I get paid for those calls too! They just don’t know they are paying me :)
Crafty technique to cut DISH to the bone with random phone calls.

Gives new meaning to "Dialing For Dollars"
 
M

masterdrago

SatelliteGuys Family
Oct 12, 2019
46
21
SE Texas
Just to keep this going, On hold close to 30 minutes to get my first Wally activated last night. This was after calling the phone number on the Wally, going through, what seemed like endless menus and being told to call the 800 333#. You would think they could at least put the Dish regular # on the Wally.
 
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,724
15,597
Pekin, IL
If it was connected to the internet, you could activate it online
 

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