My experience dealing with about 4 different DIRT reps is that they fix stuff within seconds of hearing about it. Surprised your missing HDFFL wasn't resolved as quickly.
Me 2..... I had hoped for a better outcome......
I am now waiting for a response from the PM I sent to the DIRT Team Member named mike_dishNetwork about an hour ago.......hopefully he will be able to resolve my issue.
Not sure how long it takes for DIRT to reply to PM's.