- Sep 30, 2006
Ok. I'm really confused now. I also go the letter over the weekend. I even got a call from a CSR rep today that would not talk to my wife because she is not on the account. When I got home from work, I called the number in the letter. The CSR tried to say I would be upgraded to the AT 200 package like the letter said. I told him that was too much of a price jump and that I was happy with the HD Absolute package I had and that I was disappointed that it was going away. He forwarded me over to an Account Specialist (Josh was his name) who would be able to chose the right package that would satisfy me because. When I was connected to him, I told him that I did not want the AT200 package and that I was not happy about losing my HD Absolute package. He told me not to do anything and I won't lose it. I asked him why I received the letter, and he said that as long as I don't make any changes after Feb 1 I can keep the package at the same rate. Not what I was expecting at all from reading this thread all day.
OK something is rotten in Denmark. I'm thinking about waiting until after the 1st before I do anything.