Sad to see him leave as well. I can't recall the number of switches and boxes I purchased from him over the last 20 years. It was always a case of Mark/DishDepot having fair prices--as in MSRP or sometimes LOWER--compared to what Dish wanted. When I got my Two Hopper 3 order set to go with Dish, the ExecCSR came back on line and said they wanted to charge $500 for the second H3, after they had all sorts of discounts and waivers for me because of loyalty. I had already researched and knew how much DishDepot was selling the H3, so I told the CSR that I would provide the 2nd H3 and I could get it for much less, much closer to MSRP, and that $500 was a RIP.
It was great dealing with a business that was reputable and run by a good guy who knew what he was doing and wanted his customers satisfied. I guess Solid Signal is where I may have to go from now on. I can't always trust Amazon because the seller is often a 3rd party (I saw something that stated that 3rd party sellers are now near or OVER 50% of Amazon sales), and, as a rule, Amazon does not stand behind the 3rd party seller. Times don't always change for the better.