Missing Channels?

[Scott Greczkowski]

Are you missing channels from your DISH Lineup? This may be due to the decommissioning of the 129 satellite.

If you are missing channels please use the steps below to resolve the issue.

• Check Switch
  • Diagnostics > Dish (3) > Test Installation (5)
  • Wait for the "Check Switch Status Progress 058" to complete
• Manual Guide Update
  • Diagnostics > Tools > Guide Update > Select "Yes" on Guide Update 1618 popup
  • Wait 5 - 10 minutes and confirm Live TV is working as expected

 

[Josh.M]

Hey Scott! That's for beta software - or anyone on H355.

For ViP customers a check switch needs to be completed and you'll likely see pop-up 836 (fewer satellites returned).

For production XIP/ZIP customers a reboot and then a check switch needs to be performed - your matrix will likely not look accurate in your menus but it is a UI error only.

This is all a byproduct of 129 being removed from the tables on the back-end. Please let me know if you're experiencing any issues after the check switch - or if the check switch doesn't resolve the issue.

 

[Scott Greczkowski]

Thanks I was sent that from someone.

Now looking I now also see a longer version of that from the Beta Team in my email as well which is where the person who sent it to me probably got it.

 

[Josh.M]

We're taking a ton of calls for this today (as expected) so please feel free to ask questions/reach out with issues and I'll do my best to assist.

 

[dishdude]

When I turned my Wally on this morning, it automatically went to a check switch, then the acquiring satellite signal screen. Took about 5 mins but everything is working as it should.

 

[charlesrshell]

I just performed a Hopper Plus check switch. Here is results. Can't upload pic. Will work on it and post again.

 

[Templeton0543]

A little warning might have been nice, or maybe I was under the rock again.
How do I check switch on an h3?
ed: I found it, ran it, nothing changed as far as sat availability

 

[charlesrshell]

Diagnostics menu > 3 > 5

 

[Templeton0543]

a couple of edits above
And now for the final edit (thank God) Ran check switch then ran update guide and PRESTO! it worked!

 

[charlesrshell]

a couple of edits above

Do you need a post edited?

 

[Templeton0543]

NO, made an edit to the last entry and done

 

[That American Girl]

Hey Scott! That's for beta software - or anyone on H355.

For ViP customers a check switch needs to be completed and you'll likely see pop-up 836 (fewer satellites returned).

For production XIP/ZIP customers a reboot and then a check switch needs to be performed - your matrix will likely not look accurate in your menus but it is a UI error only.

This is all a byproduct of 129 being removed from the tables on the back-end. Please let me know if you're experiencing any issues after the check switch - or if the check switch doesn't resolve the issue.

Reboot and THEN do the check switch? Or is that the other way around?

 

[ethanlerma]

Reboot and THEN do the check switch? Or is that the other way around?

I would think both ways are valid, but I didn’t have any issues so I couldn’t tell you.

 

[kennya]

Im not having any luck getting my hopper3 back up and running after noticing this morning that I was missing a ton of channels. I tried what Scott posted above, check switch and manual guide update, and while waiting the 5-10 min for the guide to update, the hopper3 switches to the Acquiring Signal 535 pop up, and I wait another 5 minutes and nothing is happening. Still dead in the water. Any ideas?

 

[That American Girl]

Im not having any luck getting my hopper3 back up and running after noticing this morning that I was missing a ton of channels. I tried what Scott posted above, check switch and manual guide update, and while waiting the 5-10 min for the guide to update, the hopper3 switches to the Acquiring Signal 535 pop up, and I wait another 5 minutes and nothing is happening. Still dead in the water. Any ideas?

Hit the House button 3 times, go down to Dish on the left and make sure that 'tuner' isn't 0. If it is, go to that box, hit select, and select the number 1, and you may have to do this twice

 

[kennya]

Just got it back, thanks for the help!

 

[Josh.M]

Hit the House button 3 times, go down to Dish on the left and make sure that 'tuner' isn't 0. If it is, go to that box, hit select, and select the number 1, and you may have to do this twice

Thanks for posting this. This is the work around if you get stuck on acquiring signal - you may still need to run a check switch after you move beyond the 535 acquiring signal pop-up.

 

[That American Girl]

Sooooo many calls on this!

 

[That American Girl]

I just need the big hammer today.....

 

[jerryez]

My H3 was stuck in checking for sats. After 1 hour, I hit the reset button and got nowhere. I then unplugged it and it rebooted to acquiring signal. After another 10 minutes, I got my channels back, but only 110 and 119. 129 is gone as expected.