Looks like some technical people are getting laid off and right before the holidays, how nice of ATT to do that. Some I know are responsible for the quality of your DirecTV signal, so I hope the overall signal quality is not affected.
The quality has gone down in the past 6 months.Looks like some technical people are getting laid off and right before the holidays, how nice of ATT to do that. Some I know are responsible for the quality of your DirecTV signal, so I hope the overall signal quality is not affected.
No it hasn’t lol
I agree ...The quality of a particular channel can depend on where its uplinked from. Many times an anomaly or outage is uplink site specific, so if that site has a problem with a transponder or channel for a specific area like Milwaukee on a spot beam, the rest of us are not going to be aware of it.
I agree ...
However, some just like to nit pick and of think they see something ...
They are there, obviously not like they once was, remember, they are all contractors now, since ATT didn't hire them, but they are around.Wouldn't surprise me if ATT gets rid of every DTV employees.
I asked the guy who helped me a while back how long he's been with DTV and he said only a year or two.
He's a ATT guy. And he said there are a couple old DTV employees there in the retention dept.
And everyone goes to them as they know everything and have the all the answers compared to the ATT workers.
But definately didn't get the vibe many older DTV employees were still around.
Sent from my SM-G950U using the SatelliteGuys app!The "effectiveness" of its call centers? How do they measure that, if people complain AT&T's customer service sucks the CEO says "well I guess the call centers aren't very effective, let's lay off people" and then people will only complain more about customer service
Its called metrics
Sent from my SM-G950U using the SatelliteGuys app!Sure, I just wonder what metrics companies actually use since terrible customer service is epidemic across pretty much all cable/satellite/cellular/ISP companies. Pretty much the entire consumer tech industry too, with a few exceptions.
As far as I can tell, all any of them care about is spending the fewest dollars on CSRs they possibly can, without any regard for the level of service they provide to their customers or their customers' satisfaction with that service.
I'll note that the service I get from Directv and now AT&T's CSRs as a commercial customer spending five digits a year is almost always great. Totally different experience than what consumers get from the same company.
I like when people love to give crap to unions, as they are the little people who make up a company....
Sent from my SM-G950U using the SatelliteGuys app!I like when people love to give crap to unions, as they are the little people who make up a company....
Yet the cheer on Corporate America and get robbed!...lolo
How much does CEO of AT&T make?
Randall Stephenson, the CEO of AT&T who spent 2017 feuding with his frenemies in the administration of President Donald Trump, earned a total compensation package of $28.7 million, according to a proxy statement AT&T filed with the SEC
He is so worth very bit of 28.7 million a year!...lol
Bet he could singe handily lower your monthly costs, if he wanted to!