"most valued" or "top" customer? (1 Viewer)

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navychop

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Jul 20, 2005
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I noticed in my last call they no longer say I'm one of their "most valued" customers. They now say I'm one of their "top" customers.

Has there been a change for everyone? Or is this perhaps to distinguish those with bills over $100? :D

Anyone still "most valued?"
 
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toto

SatelliteGuys Pro
Dec 29, 2003
860
1
I noticed in my last call they no longer say I'm one of their "most valued" customers. They now say I'm one of their "top" customers.

Has there been a change for everyone? Or is this perhaps to distinguish those with bills over $100? :D

Anyone still "most valued?"

They told me that for several years. I always carried the top package or the top package+premiums. Added HD in 2004. Warranty in 2001. It didn't seem to matter, one way or the other, until I asked them to disconnect. They made me feel like they were losing their firstborn. Offered 2 722s (I owned 2 622s) free premiums for 12 months and $50 off programming for a year. That was November 2008:D
 

MikeFr

SatelliteGuys Pro
Jan 3, 2007
156
0
Queens, NYC
Generally if you hear that "top customer" opening you're in a group of customers who will not get charged $5 for downgrading programming when talking to an agent. They will usually give you the script of "there is a $5 charge for downgrading but we'll waive that for you as a courtesy" before you could even ask for it to be waived.

Keep in mind if you downgrade thru the website or automated it will charge you the fee.
 
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Hemi 6.1

On Vacation
May 3, 2007
12,056
1
Wayne County,Pa
Generally if you hear that "top customer" opening you're in a group of customers who will not get charged $5 for downgrading programming when talking to an agent. They will usually give you the script of "there is a $5 charge for downgrading but we'll waive that for you as a courtesy" before you could even ask for it to be waived.

Keep in mind if you downgrade thru the website or automated it will charge you the fee.
:up
Yep Thats the Top Customer benifit.
 

jerryez

Supporting Founder
Supporting Founder
Sep 8, 2003
4,411
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Pensacola,FL
I guess that I am nothing then. I can not be down graded any farther. I have the now discontinued "Absolute" package ONLY.
 

navychop

Thread Starter
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Jul 20, 2005
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Northern VA
Let us know if next time you call, the recording says "I see you're one of our cheapest customers..." Maybe that will get you transferred to Mumbai. ;)
 

bhelms

"Wannabe Retiree"
Lifetime Supporter
Feb 26, 2006
7,788
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Central PA
I wonder how many "free" downgrades you're allowed until you're no longer a top customer?

In my recent e-mail thread which started out with me being addressed as a "valued Dish Network Customer" I was later deemed as being "wonderful to us (Dish)", but by the end of the conversation I was downgraded to just being a "Dish Network Customer". Kinda felt like being a ping pong ball...with the paint coming off...!
 

dmag

SatelliteGuys Family
Jun 11, 2007
88
0
Eastern Pennsylvania
A while back I had some dealings with a Dish csr and also got the most valued customer speech.

Just out of curiosity I asked what qualified me for such an honor (I figured they gave that line to everybody to make them "feel good")

According to the rep a number of factors goes into the determination including how much you pay, your years with Dish, and, believe it or not, your credit rating.
 

LER

Supporter / Pub Member / Server Weenie
Sep 28, 2003
7,055
30
Round Rock, TX US
I got the "Top" customer thing this weekend. I wonder if it changed since I hit them hard after the February 1 price change fun.
 
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