"most valued" or "top" customer?

[navychop]

I noticed in my last call they no longer say I'm one of their "most valued" customers. They now say I'm one of their "top" customers.

Has there been a change for everyone? Or is this perhaps to distinguish those with bills over $100?

Anyone still "most valued?"

 

[toto]

I noticed in my last call they no longer say I'm one of their "most valued" customers. They now say I'm one of their "top" customers.

Has there been a change for everyone? Or is this perhaps to distinguish those with bills over $100?

Anyone still "most valued?"

They told me that for several years. I always carried the top package or the top package+premiums. Added HD in 2004. Warranty in 2001. It didn't seem to matter, one way or the other, until I asked them to disconnect. They made me feel like they were losing their firstborn. Offered 2 722s (I owned 2 622s) free premiums for 12 months and $50 off programming for a year. That was November 2008

 

[jmccurrytech]

Holy crap toto, sounds like a deal to me!!!

 

[MikeFr]

Generally if you hear that "top customer" opening you're in a group of customers who will not get charged $5 for downgrading programming when talking to an agent. They will usually give you the script of "there is a $5 charge for downgrading but we'll waive that for you as a courtesy" before you could even ask for it to be waived.

Keep in mind if you downgrade thru the website or automated it will charge you the fee.

 

[gdarwin]

The night I complained about EHD deleting programs I went from "valued" to no comment...

 

[Hemi 6.1]

Generally if you hear that "top customer" opening you're in a group of customers who will not get charged $5 for downgrading programming when talking to an agent. They will usually give you the script of "there is a $5 charge for downgrading but we'll waive that for you as a courtesy" before you could even ask for it to be waived.

Keep in mind if you downgrade thru the website or automated it will charge you the fee.

:up
Yep Thats the Top Customer benifit.

 

[jerryez]

I guess that I am nothing then. I can not be down graded any farther. I have the now discontinued "Absolute" package ONLY.

 

[navychop]

Let us know if next time you call, the recording says "I see you're one of our cheapest customers..." Maybe that will get you transferred to Mumbai.

 

[bhelms]

I wonder how many "free" downgrades you're allowed until you're no longer a top customer?

In my recent e-mail thread which started out with me being addressed as a "valued Dish Network Customer" I was later deemed as being "wonderful to us (Dish)", but by the end of the conversation I was downgraded to just being a "Dish Network Customer". Kinda felt like being a ping pong ball...with the paint coming off...!

 

[dmag]

A while back I had some dealings with a Dish csr and also got the most valued customer speech.

Just out of curiosity I asked what qualified me for such an honor (I figured they gave that line to everybody to make them "feel good")

According to the rep a number of factors goes into the determination including how much you pay, your years with Dish, and, believe it or not, your credit rating.

 

[toto]

Holy crap toto, sounds like a deal to me!!!

The offer was too late. I may see what they think of previous "top" customers of eleven years standing, this fall.

 

[LER]

I got the "Top" customer thing this weekend. I wonder if it changed since I hit them hard after the February 1 price change fun.