I have the nba package, I paid a lot of money for it channel 9466 says NBAHD on the guide and is supposed to carry certain games in HD. One game is supposed to be on right now and it's not, I noticed this before and thought it was a fluke. It has happened the last few times.
I am on the phone with tech support and they are telling me there is no channel in there system called nbahd!! that 9466 is not an nba channel and i am looking at on my guide. Now she is telling me they have not yet acquired the channel or something and that came from a manager. I told her I need a refund for false advertising and she has told me that she won't do it. So I read her their webpage, (on the left) http://www.dishnetwork.com/content/programming/ppv/sports_events/basketball/index.shtml
NBA GAMES IN HD can be
viewed on Channel 9466 at the
110 orbital location. Requires a
subscription to NBA TV (NBA TV
is available to HD customers
who subscribe to the Everything
Pak, Multi Sport Package or to
NBA League Pass. HD receiver,
HD monitor and a DISH Network
antenna pointed at the correct
orbital location required to view
HD programming.
That's from their website. On hold. Getting connected to a supervisor. Supervisor admits there is a problem but she has no information available. Welook at forums together check the guide and it shows no games ever coming up. The supervisor is very helpful but says that even she cannot do a refund. She is going to give me call back and I will report back to the board with what I hear. She is also going to send a note to all of the CSR's to let them know about our little issue and talk to the executives. I told her anyone one that has the HD box and the NBA package deserves some sort of refund. This is plainly false advertising. Frankly I only watch games in HD. The SD feed is pretty much the worst I have seen.
I sent her a post from another forum where they were running into the same CSRs that hardly even knew the channel existed. What do you guys think about this?
I am on the phone with tech support and they are telling me there is no channel in there system called nbahd!! that 9466 is not an nba channel and i am looking at on my guide. Now she is telling me they have not yet acquired the channel or something and that came from a manager. I told her I need a refund for false advertising and she has told me that she won't do it. So I read her their webpage, (on the left) http://www.dishnetwork.com/content/programming/ppv/sports_events/basketball/index.shtml
NBA GAMES IN HD can be
viewed on Channel 9466 at the
110 orbital location. Requires a
subscription to NBA TV (NBA TV
is available to HD customers
who subscribe to the Everything
Pak, Multi Sport Package or to
NBA League Pass. HD receiver,
HD monitor and a DISH Network
antenna pointed at the correct
orbital location required to view
HD programming.
That's from their website. On hold. Getting connected to a supervisor. Supervisor admits there is a problem but she has no information available. Welook at forums together check the guide and it shows no games ever coming up. The supervisor is very helpful but says that even she cannot do a refund. She is going to give me call back and I will report back to the board with what I hear. She is also going to send a note to all of the CSR's to let them know about our little issue and talk to the executives. I told her anyone one that has the HD box and the NBA package deserves some sort of refund. This is plainly false advertising. Frankly I only watch games in HD. The SD feed is pretty much the worst I have seen.
I sent her a post from another forum where they were running into the same CSRs that hardly even knew the channel existed. What do you guys think about this?
We got the games last year, why the take-away?
