My DirecTV picture quality is excellent, and I receive all of my channels without issue. However, I keep getting error message 920 about missing guide info on my receivers. When I run a system test through the settings menu I receive an error message that reads "satellite dish alignment problem: diagnostic code 43–72–473." If I then go to the 'satellite' section of the settings menu and click on 'repeat satellite setup' I get error code 82 (119 degree orbital slot is configured, but not detected ). I have already tried unplugging and re-plugging my three receivers. I have a 5-LNB Slimline dish. Is this a problem that I can solve on my own through my receiver or do I need to call DirecTV and/or a service technician to look at my system and dish? Any help is appreciated.
If it helps, these are the readings I am getting from the transponders:
Sat Transponders (32 total at 101 degrees)
1-8 98 100 98 0 98 100 97 100
9-16 99 100 98 100 98 100 98 100
17-24 99 0 97 100 95 100 96 100
25-32 94 100 82 100 88 100 94 100
Satellite Transponders: 3 total at 110 degrees
1-8 NA NA NA NA NA NA NA 82
9-16 NA 95 NA 83 NA NA NA NA
17-24 NA NA NA NA NA NA NA NA
25-32 NA NA NA NA NA NA NA 82
Satellite Transponders: 11 total at 119 degrees
1-8 NA NA NA NA NA NA NA NA
9-16 NA NA NA NA NA NA NA NA
17-24 NA NA NA NA NA 0 0 0
25-32 0 0 0 0 0 0 0 0
Satellite Transponders: 14 total at 99 degrees (c))
1-8 86 76 86 78 83 74 86 87
9-16 82 75 84 76 85 76 NA NA
17-24 NA NA NA NA NA NA NA NA
25-32 NA NA NA NA NA NA NA NA
Satellite Transponders: 16 total at 99 degrees (s))
1-8 0. 0. 0. 0. 0. 0. NA NA
9-16 NA NA NA NA NA NA 95 0
17-24 0. 0. 0. 0. 88. 80. 95. 85
25-32 NA NA NA NA NA NA NA NA
Satellite Transponders: 14 total at 103 degrees (s))
1-8 0. 0. 0. -- 0 NA NA NA
9-16 NA NA NA NA NA NA 38 87
17-24 0 0. 88. 89. 85. 86. 47. 38
25-32 NA NA NA NA NA NA NA NA
Satellite Transponders: 16 total at 103 degrees (ca))
1-8 NA NA NA NA NA NA NA NA
9-16 95 91 92. 90. 90. 86. 88. 90
17-24 88. 86. 92. 88. 88. 84. 92. 89
25-32 NA NA NA NA NA NA NA NA
Satellite Transponders: 14 total at 103 degrees (cb))
1-8 86 82 83 82 82 80 81 81
9-16 81. 79. 82. 83. 81. 79. NA. NA
17-24 NA NA NA NA NA NA NA NA
25-32 NA NA NA NA NA NA NA NA
If it helps, these are the readings I am getting from the transponders:
Sat Transponders (32 total at 101 degrees)
1-8 98 100 98 0 98 100 97 100
9-16 99 100 98 100 98 100 98 100
17-24 99 0 97 100 95 100 96 100
25-32 94 100 82 100 88 100 94 100
Satellite Transponders: 3 total at 110 degrees
1-8 NA NA NA NA NA NA NA 82
9-16 NA 95 NA 83 NA NA NA NA
17-24 NA NA NA NA NA NA NA NA
25-32 NA NA NA NA NA NA NA 82
Satellite Transponders: 11 total at 119 degrees
1-8 NA NA NA NA NA NA NA NA
9-16 NA NA NA NA NA NA NA NA
17-24 NA NA NA NA NA 0 0 0
25-32 0 0 0 0 0 0 0 0
Satellite Transponders: 14 total at 99 degrees (c))
1-8 86 76 86 78 83 74 86 87
9-16 82 75 84 76 85 76 NA NA
17-24 NA NA NA NA NA NA NA NA
25-32 NA NA NA NA NA NA NA NA
Satellite Transponders: 16 total at 99 degrees (s))
1-8 0. 0. 0. 0. 0. 0. NA NA
9-16 NA NA NA NA NA NA 95 0
17-24 0. 0. 0. 0. 88. 80. 95. 85
25-32 NA NA NA NA NA NA NA NA
Satellite Transponders: 14 total at 103 degrees (s))
1-8 0. 0. 0. -- 0 NA NA NA
9-16 NA NA NA NA NA NA 38 87
17-24 0 0. 88. 89. 85. 86. 47. 38
25-32 NA NA NA NA NA NA NA NA
Satellite Transponders: 16 total at 103 degrees (ca))
1-8 NA NA NA NA NA NA NA NA
9-16 95 91 92. 90. 90. 86. 88. 90
17-24 88. 86. 92. 88. 88. 84. 92. 89
25-32 NA NA NA NA NA NA NA NA
Satellite Transponders: 14 total at 103 degrees (cb))
1-8 86 82 83 82 82 80 81 81
9-16 81. 79. 82. 83. 81. 79. NA. NA
17-24 NA NA NA NA NA NA NA NA
25-32 NA NA NA NA NA NA NA NA