My 87 year old mother had DishFamily for 19.99 installed last week finally getting rid of TW. She now wants to get a higher package probably AT120. Will she get it at the discount price 29.99 for the first year? Also they did a follow up visit this week to make sure everything was ok. Is this the norm? So far she happy,she just wants some channels that are not on DishFamily. Thanks Dish!