My question is does the dual OTA tuner even come with a warranty of any kind? With the original tuner, there is a warranty as some people I know had them fail and got replacements from DISH.
New Dual Tuner OTA Adapter
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If it didn't come from Dish, and Dish doesn't sell it, then I'd say the warranty is through the seller.
Manufacturer warranty is a thing.
Sure, but even though WE know it's manufactured by Hauppauge, how does he get them to replace it when it's a Dish device that Dish doesn't even technically sell?
Surely the seller or his distributor knows who it was originally purchased from.
Dish has not released the dual-tuner software for Wally or Hopper 1 receivers. So, it would still be false advertising to call it a dual-tuner for those purposes.
You are seriously overthinking this. Do you realize that many companies make products for other companies and that the actual "producer" has no responsibility on the end-user aspect ? Using your logic, if someone had an issue with the original, single-tuner module, they should work with Pace and not Dish, right ?
If Dish isnt selling it or backing it, then yes. Who else would I call? Let's say you bought your TV at Target. 6 months down the road, the TV's motherboard goes out. Do you call Target? No, you call Sanyo/RCA/Sharp etc. If Dish had sold the Dual Tuner as a Dish branded item, I'd call them. But from what everyone is saying here, Dish is neither selling nor standing behind this product. So that would lead me to believe that I'd have to call the manufacturer.
Dish does sell these, just to distributors, not end-users (yet). Your first recourse is to work with whoever you bought it from. Just using your TV example, let's say the motherboard went out after 2-3 weeks, I'm returning it to Target. If it's past Target's return window, do I contact Shenzou Electronics because they are the company that really manufactured the TV ?
As I repeat this post I would additionally ask exactly who provided the specifications to the manufacturers for these dual tuner dongles? It would seem the specifications must have come from Dish.
Yes! As a matter of fact, when the motherboard on my Sanyo TV died, it was Sanyo's authorized repair shop that fixed it under warranty
They did - this is a Dish device. Contract manufacturing takes place every day with all types of products, from food to TVs.
Now, as far as exact specifics on the "specs", it is entirely possible that Dish said "we need this" and among the companies that bid on the job, Happague came back and said "our model # XYZ123 meets all of your specs and additionally has 'this'". Going this route eliminates prototyping, vendor qualifying, testing, tooling, etc, etc. All of these can make the part lower cost to produce too.
Generally, there is no requirement for there to be a warranty, or to even admit you are the manufacturer.
Correct. In the case of this dual-tuner dongle, even if all 'evidence' points to Happague as being the 'manufacturer' (hell, they may have someone else actually manufacturing it !!), you can't contact them for help, warranty, replacement, etc. They will play dumb, even if they know they in fact produce it, and tell you, "sir, this isn't one of our products. It appears to be from Dish Network, so you would need to contact them. I can locate their phone number for you, if that will help".
If someone tries pointing out "USB identifier" numbers and what-not, it will mean nothing to the average service rep.
Correct. In the case of this dual-tuner dongle, even if all 'evidence' points to Happague as being the 'manufacturer' (hell, they may have someone else actually manufacturing it !!), you can't contact them for help, warranty, replacement, etc. They will play dumb, even if they know they in fact produce it, and tell you, "sir, this isn't one of our products. It appears to be from Dish Network, so you would need to contact them. I can locate their phone number for you, if that will help".
If someone tries pointing out "USB identifier" numbers and what-not, it will mean nothing to the average service rep.
And then when you call Dish they say "we don't sell it either, sorry." Trust me, that's how it works. They won't repair or replace any of the old single tuners and they won't sell you the new dual, either. So good luck with that!
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DIRT member says there is no way of sending one so we are unable to provide a replacement. Any warranties would be through the 3rd party that you got it from.
