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raoul5788

raoul5788

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This isn't a big deal, but it sure does irk me. :rant:
Directv made an error on my bill of only $7.77. They admitted the mistake, but will only give me a credit on next months bill. They refuse to send a credit to my credit card. I even emailed Ellen Filipiak's office. I received a call from Rebecca who also refused my request for a refund on my card. She claims that it is policy not to issue credits if the amount is less than two months of what the customer pays. She says she reports directly to the CEO! Like I said, it's not a big deal, but it just doesn't seem right to me. If Directv kept a penny from each customer for one month, they would have access to $200,000 for the month!
 
twizt3dkitty

twizt3dkitty

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not sure i really agree with you, idk if i would be made over 8 bucks, especially since they told you it would be credited back...
 
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RACJ2

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Jul 15, 2008
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Wow, that's got to be a principle thing. That's an awful lot of effort for $7.77. If your monthly bill is $100, in 3 days you have used over $7.77 worth of a service.
 
raoul5788

raoul5788

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Wow, that's got to be a principle thing. That's an awful lot of effort for $7.77. If your monthly bill is $100, in 3 days you have used over $7.77 worth of a service.

Not so much effort. I am home today recuperating from my every 5 year colonoscopy, so I have lots of time on my hands! :eek: And yes, it is a principle thing. They took money from my credit card erroneously, that's where it should go back to.
 
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titanman100

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Nov 10, 2007
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i agree with raul5788 100% this has happen to me 3 times I am in the restaurant industry and deal with credit cards all the time and it is very simple to credit a card. I recently got sunday ticket for 24.99 a month for 6 months received my bill yesterday with a charge of 44.99 for 6 months. was told that I had to pay it and the credit of $20 for six months would start next month. Its the nickle and dime that pisses me off.
 
Juan

Juan

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I would never ever expect such a post from a d* fanboy!!!
 
raoul5788

raoul5788

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I would never ever expect such a post from a d* fanboy!!!

Who, me or titanman100? I would hardly consider myself a fanboy. If Dish had the YES network, I might well switch!
 
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spaceghost

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Apr 21, 2008
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That is pretty much common practice with any monthly post paid accounts. If it was wrong, why did you pay it in the first place?
 
H

Hemi 6.1

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May 3, 2007
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Exactly why I'll Never do an Auto Pay setup with any utility company.
If this wasn't autopay, maybe nextime try and look at your bill before you just make out the payment.
 
raoul5788

raoul5788

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It was autopay.
 
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