- Jan 14, 2006
Thanks. AwesomeHey everyone,
I am Charlie. Not the Charlie, but a Charlie. I work in Technical Operations and oversee the Beta program for most equipment lines. I also aid in the creation of software roll out plans. I spoke with Scott and going forward I will try to help clear up any confusion regarding the software roll out process and escalate any issues you may see because of it. While I cannot provide answers or resolutions on every situation, I will do my best to make sure I address anything I possibly can.
So to start out I would like to explain how our roll out process works in general. We take ranges of receiver IDs and release software in smaller batches and increase the numbers over a period of a few weeks. This is why when a new release is live it will not immediately be downloaded by all receivers. In a typical release there will be a stream specifically targeting any new receivers activated, or for those who try to upgrade earlier if they are not in the ranges that are currently being targeted. This is how some users are able to get this early with the tools option to upgrade software. There are times where we will have a release that is only updated by this stream, and it will not be broadcast to the entire population automatically.
As for the numbers not being the same on each model, there are multitudes of reasons why this may be the case. We do try to keep them close to the same, but it’s not always possible.
If you see any new issues, please comment or send me a message to let me know.