I just wanted to share with you guys a success story about Dish Network.
I have been a customer for over 7 years and I bought my first home recently. Through past errors, I have came across a Customer Service Supervisor from the South by the name of Jim. Anyways, I called him to see about closing my existing account and opening a new account through my girlfriend (to get the free 622. He advised me that since I have been a VIP customer for over 7 years that closing my account was not a good idea.
He personally set-up everything for me with 1 phone call. He covered every detail and ensured me that everything would be perfect and man it was and is!!!!
I had a broken (inactive 811), 508 and a 211.
Upon moving, I received a 622 for no-charge, I kept my existing 211 and he replaced the broken 811 with an additional 211. I did renew my subscription for 18 mos, but I also received an additional rebate on the 622 and an additional rebate of $10 for 10 mos.
Jim ensured me the "Dish Guy" as I call him would show up on time on the day I chose. FYI, we all know that this does not happen as we wish. The "Dish Guy" showed up at 9 am on my chosen day and completed everything perfectly and also told me that Jim gave him specific instructions on how to complete the install to my satisfaction.
It's people like Jim who keep me from moving on to Direct TV or Comcast. I am not in a Verizon area, so I am not eligible to receive FIOS.
Thanks Dish for 1 outstanding experience.
FYI to all new dish subscribers ---- NEVER CALL THE 1-800-Dish # and speak to a CSR ----- You will definitely not be happy!!!!
I have been a customer for over 7 years and I bought my first home recently. Through past errors, I have came across a Customer Service Supervisor from the South by the name of Jim. Anyways, I called him to see about closing my existing account and opening a new account through my girlfriend (to get the free 622. He advised me that since I have been a VIP customer for over 7 years that closing my account was not a good idea.
He personally set-up everything for me with 1 phone call. He covered every detail and ensured me that everything would be perfect and man it was and is!!!!
I had a broken (inactive 811), 508 and a 211.
Upon moving, I received a 622 for no-charge, I kept my existing 211 and he replaced the broken 811 with an additional 211. I did renew my subscription for 18 mos, but I also received an additional rebate on the 622 and an additional rebate of $10 for 10 mos.
Jim ensured me the "Dish Guy" as I call him would show up on time on the day I chose. FYI, we all know that this does not happen as we wish. The "Dish Guy" showed up at 9 am on my chosen day and completed everything perfectly and also told me that Jim gave him specific instructions on how to complete the install to my satisfaction.
It's people like Jim who keep me from moving on to Direct TV or Comcast. I am not in a Verizon area, so I am not eligible to receive FIOS.
Thanks Dish for 1 outstanding experience.
FYI to all new dish subscribers ---- NEVER CALL THE 1-800-Dish # and speak to a CSR ----- You will definitely not be happy!!!!